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Dentally had a feature of outbound calls, that was very convenient to make calls when other phones are busy but it seems to be discontinued. Is there any plans to bring it back anytime soon?
Most support tickets with any web site provider / SAAS (software as a service), automatically close tickets if they are not responded to, after about 10 days or so with automated emails to back it up. There always seems to be a rush at Dentally to close a ticket if its not responded to within a day. I get that you probably have lots of open tickets where practices are either not engaged with the support staff or replying but probably because they are running a practice or dealing with patients but its very frustrating when tickets are closed far too quickly. The matter is made worse by the fact that when a ticket is closed, there is no way to reopen the existing ticket and continuing the conversation by adding more updates or attaching screenshots which we might not have been able to do before. Surely it would be better for everyone if an existing ticket could be reopened on the chat rather than starting a new one and all the hassle associated with cross referencing different tickets
We’ve noticed that the tablets( Apple , Android) need to be re linked repeatedly, which disrupts our workflow. Each time we contact support, the standard advice is to remove the device, clear the cache, and re link essentially repeating the same temporary fix. It would be greatly appreciated if Dentally could address the issue and provide a more stable and reliable version of the product or may be a new product. A long term solution would significantly improve the user experience and reduce the need for repeated troubleshooting.
Hi does anyone have experience of Tabeo finance? or use anything they would recommend for patients to be able to spread the costs of treatment? thanks
HI DentallyWe are using the new accounts tab and I needed to refund 3 stripe deposits. On the old accounts view, the Stripe link was hyperlinked, so when you hit, took you to the actual stripe tranasction, to refund or amend. on the new accounts view there is no stripe hyperlink that I can find. Can you help? Am I missing it, or is it not there. it was very useful. Without it, I need to log into stripe, and scroll through transactions to find it, and with 5 clinics, it can be time comsuming. Today I just went back to old accounts view, used link and done in 3 clinics. RegardsEamonn
Hi We are getting great uptake on Dentally online portal, where patients can cancel and book new appointments which is easier for patients, who work same hours and forget to reschceule, so can now do it themselves online. we have set to allow them to cancel before 48 hours, withing that, they are prompted to call clinic. however, we now have many patients, where they have canceleld, and auto expect their deposit refudned, but the system is not able to do it. resulting in pts calling or emailing clinic, thinking we have REFUSED to refund them. ITs a quick step on stripe link to process this refund, but sometimes, patients will cancel apts weeks out, and we dont see it, and then they call demaning refund. is it possible to allow auto refund via stripe, or add a note to refund auto txt / email on dentally, ‘your appointment is now canceleld bla bla bla, if you have a deposit paid you will need to contact the clinic directly to arrange refund, or similar. RegardsE
I’m wondering if it is possible to generate a colour specific to when patients go from one provider to the next, with a 10 chair day it is very hard to see the crossover, if it was a different colour/description it would be easy for everyone from reception to provider to DA to pick this up
It would be really handy if there was a way of running a report to find any appointments that are booked when the calendar is set to unavailable due to override. For example; we have a clinician who has booked annual leave- so the day is set to unavailable and turns grey. The only way you can find this is by manually searching but if you could run a report it would be much easier.
Is there a way to turn off the ‘continuing treatment’ prefix when booking follow up appointments. At the moment if the patients name is too long or the appointment is too short I can’t see at a glance what they’re in for if I’m looking at the calendar.
Could you add a feature that turned the banner at the top of the page to the same colour as they’re payment plan? Would make it much clearer if the patient was NHS, Pvt or Denplan at a glance.
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