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  • 13 Conversations
  • 33 Replies
13 Conversations
RegentStreet85
Dentally Product Panel Member
RegentStreet85Dentally Product Panel Member
asked in Other
Messaging

Hi ​@Saymon Do you know if Dentally have any plans to improve the instant messaging feature. We use this a lot in our practice and we miss the feature that enabled us to message a group of people at the same time ie, messaging both receptionists at once. Also, the aesthetics look a little clumsy as one of our clinicians has a long name and her name doesnt fit correctly therefore doesnt show how many messages outstanding form her

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T
Newcomer
K
Enthusiast
Kate TEnthusiast
posted in Other
Cancelled Appointments

Good morning all,Regarding cancelled appointments - these used to automatically ping back to the ‘unbooked appointments’ list when the appointment was cancelled which was really helpful, particularly if a patient was not rebooking straight away.  Also any ‘notes’ added to the appointment with more info about the cancellation was automatically removed when it got placed back in the unbooked appointments list.  This facility seems to have gone which means a cancelled appointment now just sits in the patient appointment list.  When the patient subsequently calls to rebook, the receptionist has to search in the patient appointment list for it and add it to the clipboard (which also retains all the notes about the previous cancellation), rebook the appointment and then delete all the cancelled appointment info in the notes.  Our reception team would love it if the original arrangement for how the cancelled appointment is shown is reinstated!  What’s the chances please?!Many thanksKate

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K
Enthusiast
C
Enthusiast
clairemEnthusiast
asked in Other
Issue with treatment showing as "null" in diary

Hi, first time posting and this may have been asked already but….does anyone else have a problem when booking an impressions appointment it shows as “null” in the diary? The dentist always requests the appointments and we book as linked appointments, but we’re finding that even though it shows as “impressions” on the patient chart it shows as “null” in the diary. We’ve checked our settings and can’t see a problem. If we then double click on the appointment it will change and show the correct information, but as soon as we click on someone else or refresh the diary it will revert to null.Any ideas gratefully received as it’s driving us mad! TIA

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Saymon
Saymon
SaymonCommunity Manager
asked in Other
Say hello! 👋 Introduce yourself to the Community

Welcome to the Dentally community! 🎉 You’re now part of a group of professionals dedicated to advancing dental care with the help of innovative technology. Take a moment to introduce yourself—tell us a bit about your role or your practice, what brings you here, and maybe something fun about yourself (like your go-to way to unwind after a busy day at the practice!). It’s a great way to connect with fellow members and start building relationships within our community. Don’t be shy—jump in and say hello! 👋

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Chris Behr
Dentally Staff
EamonnOMeachair
Enthusiast
EamonnOMeachairEnthusiast
posted in Other
Dentally - Medical History

HI all we have added new questions to our Medical History form on Dentally, but when we send then out to patients and they select YES, it does not allow them to add in the additional info we need.  We have it set up correctly, from what we can see, but wondering if any other clinics encountering this?  Have amended already existing questions, and no issue with them, Only happens to newly added questions. 

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A
Dentally Staff
A
Enthusiast
Anish PatelEnthusiast
posted in Other
Lab Work Feature

Dentally team,  can you add in names of labs where the work was sent to and the date is due back so that we know when it is overdue?

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Saymon
B
Enthusiast
B S HEnthusiast
asked in Other
Booking from the clipboard

We’ve had patients being booked in with the wrong dentist from the clipboard because empty slots in the appointment book flash as available across all dentists. Is it possible to make the available appointment book slots only flash in the column of the dentist the patient is registered with? This should reduce the risk of booking with the wrong dentist

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David Rutherford
Dentally Staff
EamonnOMeachair
Enthusiast
EamonnOMeachairEnthusiast
posted in Other
Closed Days (Schedules) and highlighting apts in the day

HI All I am just wondering if anyone else is experiencing this problem, and if anyone has any solutions, or if Dentally perhaps could roll out my suggested fix.  Example. You have a full day of appointments, and the dentist needs to close the day (for some short notice reasson)You close the day using the schedule, but there is nothing to highlight to users that the day now has appointments in a day that is scheduled to close.  Our clinic has 12 assoc columuns in the calendar, so the space between them is narrow, and you cannot clearly / easily see the white gap is replaced by grey.   Obv, we do alert the team that the day is closed, and that they need to reschedule the day, but as with all staff, sometimes, we can be busy, and takle it later, and then for some reason it is overlooked, forgotten and again their is no prompt to highligt the issue. On a day that is not fully booked, it is very onbious.  But also on a day that is very lightly booked, your calendar could be on am view / pm

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Saymon
L
Enthusiast
Lucy.WEnthusiast
posted in Other
Suggestions for app improvements

Hey just a few suggestions for improving the app.1. There is no lock screen/patient mode for the concierge app so that patients can click off it and click on anything else on the tablets..2. For the NHS PR form any chance we can write something along the lines of "Choose 1 option for the person having the appointment"We have a lot of parents clicking under 18 and then scrolling down and clicking universal credit as that is what they are on and obviously it changes the option.3.Can we have a payment locking option. We have patients that pay a deposit for certain appointments and we need it to lock rather than be in credit.:)

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Saymon
R
Enthusiast
RobertCEnthusiast
asked in Other
Unpaid invoices by patients who say they were exempt

hello. If a patient informs the practice that they were actually exempt after the treatment plan was completed, invoice created and claim sent for the UDA. Its my understanding that the NHS deducts that money from the payment they make to the practice next month because technically they think we were paid by the patient.The patient then refuses to pay the invoice when we contact him for the unpaid treatment and its at that point that he informs us that he was exempt when treatment plan started. What needs done in this situation to basically recover that amount? Thank you

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Saymon
A
Newcomer
AdymateasNewcomer
asked in Other
Dentally is down

We have tried to access Dentally just now as we have patients today but Dentally is down apparently. Don’t know how to better get to Dentally support. Someone from Dentally please help!

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A
Newcomer
Saymon
SaymonCommunity Manager
asked in Other
What are your thoughts on our October 2024 Product Updates? 💬

We’ve rolled out some great new features in the latest October update, and we’d love to hear your thoughts! From the expanded Tooth Status update that’s now available to all users, to improved treatment plan templates and more flexible options for managing cancelled appointments—how do you feel about these changes? Are they making your workflow smoother? Let us know your experiences or any feedback you have! For all the details on what’s new, check out the full October 2024 Product Update 👉 here.

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Saymon
Saymon
SaymonCommunity Manager
asked in Other
Let’s get the conversation started: share your top Dentally tip! 💬

🎉 Launch Day is Here! Welcome to the Dentally Community! 🎉 We’re thrilled to officially launch the Dentally Community—your space to connect, share insights, ask questions, and grow together as dental professionals.  To kick things off, we’d love to hear from you! What’s the one tip or trick that’s been a game-changer for you while using Dentally? Share it in the comments below and let’s start our community journey by learning from each other! Have questions? Don’t hesitate to ask—this is the perfect place to get advice and support from your peers. Let’s make this launch day one to remember with great conversations and insights! 🙌

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Saymon
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