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Request for the Treatment Plan.Where it says Pay as you , can it say Pay as you go “according to your treatment Plan”

New clinical notes are absolute shamble, stupidly designed and clattering the whole page .The whole idea of writing clinical notes is to write whatever you need to write without disturbance . But Now the CLINCAL NOTE page has NARROW FILED ! The whole idea should be simple, and practical without unnecessary items in front of your eyes when reading the old notes or writing new notes. NOBODAY NEEDS those  unnecessary information such as -Referrer -Completed treatment date-Invoice desc.With 2 different tick boxes =======>>>>>>These are taking about 30% to 40% of the clinical notes page ! for what ????If a Pt attends and I need to read  quickly the last visit (s) notes, ===>>>>These new forms is just blocking my view to read  and also when I want to write my  clinical notes, it is the same problem.  Keep it simple and practical and user friendly.Already planning to ck other software systems that would be more practical and NOT CLATTERING THE PAGE WITH UNNECESSA

Is there any way of finding out which member of staff cancelled an appointment. I thought it used to tell you when you exported out of the appointment report but it does not show now.Any ideas?

 I'm doing the audits now and I have to click every patient to see their ID, would it be possible when you do the next update to add it on the patient's preview that pops up on the right hand corner of the screen ? Thank you

Right now, the diary interval setting is practice‑wide, so it can’t be changed for just one user- please can this be possible 

We would like to be able to offer online booking to our hygiene patients. However we don’t want them switching between hygienists. It’s important to us that they get continuity of care. Please could you add a toggle allowing practices to choose whether to lock hygienist appointments to the clinician they have in the details tab in the same way as we can for dentist. Otherwise we will be unable to use online booking for these appointments which is a real shame. Thanks 

Good morning everyone I’ve noticed Dentally runs quite slow these days- the animated Dentally logo is present for quite a while when opening patients. I’ve tried all of the troubleshooting tips- caches cleared, everything updated etc. but to no avail- we’ve tried it on a range of PCs older and newer.  Are other practices having the same problem and does anyone know of a fix?

Hi everyone,I'm interested to hear how other Community Dental Services are managing the revised NHS England CDS Waiting List Data Collection requirements within Dentally.The guidance now requires services to accurately record and report patient pathways from referral through to first definitive treatment, including:Clock starts from receipt of referral Assessment and preparation appointments First definitive treatment (clock stop) Active monitoring Continuing care patients Missed appointment scenarios and clinical review outcomesOne area we're particularly looking at is how to manage patients who enter active monitoring or are brought back on recall pathways, ensuring they are recorded correctly and can be reported against the NHS England guidance.I'd be grateful to hear from other CDS providers:How are you recording active monitoring patients in Dentally? Have you created dedicated waiting lists, patient tags, appointment types or custom workflows? How are you distinguishing between t

Please bring back searching for a phone number using the last digits, its so much quicker than typing it in from the beginning! The last 4 digits always narrows it down when someone rings, rather that the start. Most people’s mobile numbers in the area start with the same 2 digits.

Hi,Is it possible to add a ‘Send to all users’ function to the chat feature, which would send a message to everyone who is currently logged in?This would be particularly useful in situations such as a medical emergency in the surgery, where we could send one message to everyone who is logged in to ask for help, especially if someone is working by themselves.Thanks!

Hi We have been reviewing the recalls from the last few years and it looks like dentally has had hundreds of patients who have not been put in a recall work flow so been marked as unprocessed. As you can expect I am not happy to see this. We have not changed anything on the settings. Any ideas about how we can sort this? I would like to get them to be placed in the current recall work flow so they can be reprocessed and have new recalls generated automatically. I would dread having to do this manually.Has this happened to anyone else? Any suggestions? Thanks in advance 

I feel a good thing to add to Dentally is now patients aRe attending on both NHS and DenPlan HYG, if there's a way that both can show and allocate to depending on what appointment the patient is here for? As if a patient comes for a check-up we have to change their payment plan to NHS and then back to Denplan HYG if they come for hygiene, but sometimes this isnt done or there's confusion, if there is anything that can be done to help this?  Many thanks

I think it would help reception if each clinician’s diary was in different colours, not just an option of having coloured appointments. 

Hi, Is there a product roadmap for Dentally - i know we get the monthly updates but is there a living breathing document to help understand what’s possibly being introduced in the future?It could even be a sunshine diagram(like a transformation diagram with categories ie practice management, patient comms, APIs, Dentally Pulse, Reports etc and a now/next/future timeline?) It could be interactive for voting/feedback on potential features as forums are great but hard work scrolling through all chats/features and i just love something visual - big and all in one place! I know sometimes teams aren’t keen as its pinning down with dates’ish, but from a customer perspective i don’t want to be ‘surprised’ by the latest new feature...instead i want to be like - oh they said they were going to do x and now its delivered brill! And look if something isnt right or something else is prioritised, having that visibility is better than not knowing at all...(we’re friends right?!) thanks 

Message to the developers - it’s essential to have an option to put a separate password on the income section of dentally separate from the password to login. This is because we have to give access to nurses to chart teeth ect while we are with patients. However they shouldnt have access to our income as that is personal information and I have recently found nurses accessing this without permission.   

​@Saymon  Do Dentally have any plans to integrate with WhatsApp, it can be easier to manager (And cheaper than SMS) a few of our patients say they dont use SMS. Tom 

Whenever I log in to Community it logs me out of Dentally, so I have to log back in again. Could this be fixed so it doesn’t log me out Dentally, it’s so irritating!!

Does anyone know if theres an option for no email address. It keeps asking on the tablet but some pts simply don’t have an email for correspondance cheers

Is it possible to not be able to look at the appointment book and drag down a session and allocate to ‘private only” etc? I can add a 30mins “annual leave” block but cant add a 30mins Private only? not without going into zones and creating a new zone for that 30mins which is a bite time consuming, thanks Ro

A feature request to have a recall overdue alert next to the Medical history overdue alert

Appointment Finder is a good way to search for appointments, but there's a couple of ways you could make it really useful:1.) In the appointment finder filter, add a 'days of the week' filter so I can select only the days I'm looking for, without having to scroll through loads of appointment slots on days I don't want.2.) 5-minute intervals for spaces is much too short, and leads to a lot of bloat and endless scrolling - If there's a space at 11:30, I don't need to know there's also a space at 11:35 (and 11:40, and 11:45... etc). Instead, just put the first available time in that space, and then set the interval to 30 minutes. So the gaps would read: 11:30, 12:00, 12:30 etc. It would vastly cut down on bloat, and allow finding spaces further down the line much faster.3.) Separate point - Please bring back the appointment matrix from Exact so I can see spaces weeks & months ahead again. The 'Practitioner utilisation forecast' is already a good start, please add a horizontal scroll t

Please can there be a setting on the online booking list to organise patients in time order of when they booked so it is easier to monitor and we know if we have checked a patient or not 

 Description:At the moment, we have to manually select sections and copy and paste to carry forward monitoring points from the last visit. A one-click “duplicate last clinical note/history” button would save a lot of time and help ensure nothing is missed.Suggested workflow:Open a patient’s clinical notes Click “Duplicate last note” (or similar) The previous note is inserted into a new note for today, ready to amendThis would be especially useful for ongoing monitoring (e.g. “still monitoring X”, “reassess Y”).  

It would be very helpful to have a group messaging option like there used to be on SOE Exact. 

Hi   Has anybody been able to report on items in custom fields on the radiograph treatment item? We are looking to report on how many small radiographs had “acceptable” in the evaluation box etc.Our x-ray images are stored on a separate system to Dentally so Ellie bot’s suggestion of using the radiograph audit report would not work.Thank you