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Anything else that doesn't belong to the other categories

  • 9 Conversations
  • 24 Replies
9 Conversations
A
Enthusiast
Anish PatelEnthusiast
posted in Other
Lab Work Feature

Dentally team,  can you add in names of labs where the work was sent to and the date is due back so that we know when it is overdue?

626
Saymon
B
Newcomer
B S HNewcomer
asked in Other
Booking from the clipboard

We’ve had patients being booked in with the wrong dentist from the clipboard because empty slots in the appointment book flash as available across all dentists. Is it possible to make the available appointment book slots only flash in the column of the dentist the patient is registered with? This should reduce the risk of booking with the wrong dentist

281
David Rutherford
Dentally Staff
EamonnOMeachair
Enthusiast
EamonnOMeachairEnthusiast
posted in Other
Closed Days (Schedules) and highlighting apts in the day

HI All I am just wondering if anyone else is experiencing this problem, and if anyone has any solutions, or if Dentally perhaps could roll out my suggested fix.  Example. You have a full day of appointments, and the dentist needs to close the day (for some short notice reasson)You close the day using the schedule, but there is nothing to highlight to users that the day now has appointments in a day that is scheduled to close.  Our clinic has 12 assoc columuns in the calendar, so the space between them is narrow, and you cannot clearly / easily see the white gap is replaced by grey.   Obv, we do alert the team that the day is closed, and that they need to reschedule the day, but as with all staff, sometimes, we can be busy, and takle it later, and then for some reason it is overlooked, forgotten and again their is no prompt to highligt the issue. On a day that is not fully booked, it is very onbious.  But also on a day that is very lightly booked, your calendar could be on am view / pm

401
Saymon
L
Enthusiast
Lucy.WEnthusiast
posted in Other
Suggestions for app improvements

Hey just a few suggestions for improving the app.1. There is no lock screen/patient mode for the concierge app so that patients can click off it and click on anything else on the tablets..2. For the NHS PR form any chance we can write something along the lines of "Choose 1 option for the person having the appointment"We have a lot of parents clicking under 18 and then scrolling down and clicking universal credit as that is what they are on and obviously it changes the option.3.Can we have a payment locking option. We have patients that pay a deposit for certain appointments and we need it to lock rather than be in credit.:)

231
Saymon
Saymon
SaymonCommunity Manager
asked in Other
Say hello! 👋 Introduce yourself to the Community

Welcome to the Dentally community! 🎉 You’re now part of a group of professionals dedicated to advancing dental care with the help of innovative technology. Take a moment to introduce yourself—tell us a bit about your role or your practice, what brings you here, and maybe something fun about yourself (like your go-to way to unwind after a busy day at the practice!). It’s a great way to connect with fellow members and start building relationships within our community. Don’t be shy—jump in and say hello! 👋

58613
A
Dentally Ambassador Gold
R
Enthusiast
RobertCEnthusiast
asked in Other
Unpaid invoices by patients who say they were exempt

hello. If a patient informs the practice that they were actually exempt after the treatment plan was completed, invoice created and claim sent for the UDA. Its my understanding that the NHS deducts that money from the payment they make to the practice next month because technically they think we were paid by the patient.The patient then refuses to pay the invoice when we contact him for the unpaid treatment and its at that point that he informs us that he was exempt when treatment plan started. What needs done in this situation to basically recover that amount? Thank you

421
Saymon
A
Newcomer
AdymateasNewcomer
asked in Other
Dentally is down

We have tried to access Dentally just now as we have patients today but Dentally is down apparently. Don’t know how to better get to Dentally support. Someone from Dentally please help!

491
A
Newcomer
Saymon
SaymonCommunity Manager
asked in Other
What are your thoughts on our October 2024 Product Updates? 💬

We’ve rolled out some great new features in the latest October update, and we’d love to hear your thoughts! From the expanded Tooth Status update that’s now available to all users, to improved treatment plan templates and more flexible options for managing cancelled appointments—how do you feel about these changes? Are they making your workflow smoother? Let us know your experiences or any feedback you have! For all the details on what’s new, check out the full October 2024 Product Update 👉 here.

510
Saymon
Saymon
SaymonCommunity Manager
asked in Other
Let’s get the conversation started: share your top Dentally tip! 💬

🎉 Launch Day is Here! Welcome to the Dentally Community! 🎉 We’re thrilled to officially launch the Dentally Community—your space to connect, share insights, ask questions, and grow together as dental professionals.  To kick things off, we’d love to hear from you! What’s the one tip or trick that’s been a game-changer for you while using Dentally? Share it in the comments below and let’s start our community journey by learning from each other! Have questions? Don’t hesitate to ask—this is the perfect place to get advice and support from your peers. Let’s make this launch day one to remember with great conversations and insights! 🙌

340
Saymon
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