Automated aftercare instruction We were hoping to be able to automate aftercare instructions, eventually for all treatment items, but initially to start with extractions. So when a patient has an extraction done, they would immediately have after care instructions emailed to them. We trialled this, however, it was only possible to send the automated email, to be initiated by the appointment reason. This caused several issues, such as patient booked in for urgent, who had an extraction, wouldnt get the aftercare instructions. Or, patient booked for extraction, but then changed their mind on the day, would then get aftercare instructions even though the treatment hasn’t gone ahead. I have been told that it is not possible to have automations run of the actual treatment item. Has anyone managed to automate aftercare instructions / information successfully? Or, has anyone used something like Zapier to automate emails from their own practice emails rather than relying on dentallys email system?