Can dentally be linked and integrate with VOIP phones? This would hopefully allow caller ID to be displayed, ie when Mr Daniel Smith calls the practice, with his patient file already in Dentally, his name would pop up on the display to give a personal touch.
VOIP also can allow a phone transcript to be created and so when Daniel Smith calls, a text file would get saved under the correspondence tab in dentally when the call took place and the details.
Is this possible, easily done?
Hey there!
Right now, Dentally doesn’t have built-in VoIP integration for things like caller ID pop-ups or auto-saving call transcripts. That said, it is possible to set something up using our API, though I get that custom development isn’t always practical.
I’ll make sure to share your feedback with our Product team. In the meantime, it’d be really helpful to hear more about what you’d like to see—any specific features or workflows that would make the biggest difference for your practice? 
Also, I know some of our customers have successfully linked Dentally with VoIP software. If you’ve done this, please share your experience and tips here to help others out!
Hi,
We use a company called Yo Telecom, they link with Dentally through an external provider called Mondago and when a pt. calls the little pop up window tells us who the patient is then we click a button and dentally opens the patient details.
This depends on the phone system you use, we use 3CX and we are able to integrate called ID with Dentally so it shows who is calling using the universal API / wizard and custom template made for 3CX to call Dentally’s API. I’d start with speaking to the support provider of the system to see if it can be integrated.
We also use Open AI connected to the system to transcribe all of our calls, with a longer term view of having all calls logged automatically and the sentiment using AI added to the call logs automatically. This cannot be done at the moment due to the way Dentally is structured, but hoping this could be made workable in the future.
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