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I am carrying out NHS treatment have selected partial acrylic denture treatment and selected the correct upper teeth and I am also making a lower denture but when I go to submit it says 2 lower dentures which obviously looks odd it being marked and may flag us for not making any upper partial dentures When I look in the coding it seems there are no treatment codes configured to send NHS data for upper partial dentures. Is this the same for every practice and all Dentally practices are only sending data saying they are making only lower partial dentures or is is just my site there is no code configured for upper partial dentures.? There is a distinction and extra codes for upper and lower full acrylic or chrome dentures but not for partial ones.I am guessing this is an oversight that may want correcting for ALL NHS Dentally sites ? unless I am the only that has noticed this? 

Hi team,I’m excited to see the now “Short notice” function on the diary. However, I’d like to see one additional function/filter added to the waitlist/short notice function.Many, if not all patients, have days/times they are available - eg Tuesday afternoon (PM), Friday morning (AM).Could we have this added to the waitlist/short notice function, ie a patient can tell us what days they are normally available. This could be for example, tick boxes eg ticking the boxes for the days of the week a patient is normally available.If this data is captured, it makes it a LOT easier for the reception to know who they can call to fill a slot, rather than calling a whole list of patients. the “AM/PM “ would be a further enhancement, but at a minimum we really do need an idea of what days of the week patients are available. Currently, we would have to open each and every ‘wait list’ item to see the notes in it, and see which days patients have said they are available.The ability to filter the waitli

Hello, Is there a way to synchronize patients that are on the Short Notice List? I have checked the API documentation but could not find anything about it. Kind regards,Saimen

Can we add a feature to be able to edit the chat once sent? 

So, our reception team have started using the Short Notice filler feature and are loving it! - their only feedback is to include some additional information and specifically time slot and day preferences. Would it be possible to add some some tick boxes for a patients preferred day or time? I wouldn’t expect this to firstly work in conjunction with the suitability part, but if it could be displayed in the already existing ‘notes’ column for reception quickly glance at before selecting who to send a short notice SMS, it could potentially save a few pence here and there and improve the uptake. For example: Many thanks for your consideration,Fran

Today we had a medical emergency at the practice. On Exact we had a button we could press which would alert all clinicians logged in of an emergency situation on their computers.There is no feature on dentally yet, therefore my suggestion would be if we could one day have a feature where we can alert all clinicians of such a situation, as there were multiple clinicians unaware of this today whilst they were in their rooms. Vas - Receptionist Smile Dental Care Gosport

Hi team,This is a simple request which I’ve spoken about with the Dentally Support team before, hopefully it will be easy to implement as it will create some small but important productivity savings.We print off our daily takings report to check and sign off as there is a “Print” button for Dentally.However, there are also 2 other reports we are using on a daily basis to check and sign off to improve financial control:1. Invoices (To check all invoices are cleared or otherwise sign off why they are unpaid)Payment allocations - Practitioners to sign off on their allocations to ensure there are no errors at end of month.Currently our team are either taking multiple screenshots to capture all the data, and pasting in Word to print.This is not the most efficient, especially for Payment Allocations for practitioners as there are multiple pages each day in the report. It would be so much more efficient to have a ‘print’ button as we do for Takings - is it possible to add this in please?

When taking a deposit or payment from a patient using the credit card terminal, all the detailed information has to be resubmitted again if the card payment is declined.This can be a very time consuimg task on a busy reception desk when the patient tries multiple times after they think they have fixed the issue (usually by moving money between bank accounts or forgetting the pin or have to use a different card).Why isn’t there a feature in Dentally to try a payment transaction again without losing all the nuances of the details entered like how much the payment is, which practitioner it’s for, description of the payment etc.  Today I had to do this 5 times for one patient because it kept declining.  It was very inefficient and no reason why Dentally cannot make that process easier by selecing a button “Try payment again” rather than cancalling the whole transaction.We use Dojo with the ability to send send transaction data directly to the terminal wirelessly.

SOE Exact always adapted the code automatically when charting to avoid mistakes - this will suck up a lot of time 

Please can we add a feature to be able to scan directly into the correspondence tab. It is very time consuming to have to scan to the computer drive first and then upload. Also it would beneficial to be able to attach documents and xrays directly from dentally rather than having to download them then open and email and attach them from the drive.thanks

Can a param filter please be added to the Rota Practitioner Diary that filters out rows in which a practitioner is no available? It makes sense that in endpoint we the only are looking at dates in which our practitioners are available, and we can make the assumption the practitoner is not available a certain as there is no data for it.

Where does everyon source Dentally training for New Team Members? Does the Academy still exist?

we had a problem today where we lost/ deleted some images. Is there a way to retrieve them?

I think this has been requested before. Im looking for a report that pulls diary utilisation for a month in arrears. That only displays hours available. A great report snapshot in SOE to reference to is monthly analysis 👌 where I could see FTAs, Diary % Utilisation & hourly rate per clinician in one report. Currently in dentally I cant pull some of these figures or im having to run reports individually per clinician, very time consuming. Happy to be contacted if more context is needed. Thanks, Laura 

It would be really helpful to be able to add multiple people on the same task and get reminder notifications 

It would be really helpful to be able to message multiple people simultaneously and create a chat with multiple people when instant messaging 

Could you add a feature that turned the banner at the top of the page to the same colour as they’re payment plan? Would make it much clearer if the patient was NHS, Pvt or Denplan at a glance. 

Hey everyone 👋We’re doing a bit of discovery around patient communications and trying to understand where practices feel the biggest gaps still are.We’d love to get real-world input from you!If you had to pick one additional channel or approach that would genuinely make day-to-day comms easier for your practice, what would it be? You can answer in the poll below and If you’d like, you can share more detail in the comments 😊

​@Saymon  Do Dentally have any plans to integrate with WhatsApp, it can be easier to manager (And cheaper than SMS) a few of our patients say they dont use SMS. Tom 

Hi, For the instances where patients have two appointments on one day (i.e. Exam and Hygiene), would it be possible for there to be one SMS sent, and if they reply ‘Yes’ for confirming, that it applies to both appointments?Patients are commenting often that they receive too many reminders, and most of the time this stems from when they have two appointments on the same day. They also will not reply ‘Yes’ to both messages so our receptionist are having to see that they’ve confirmed one and manually changing the other. Many thanks in advance for your consideration. Fran

HI. I am familiar with the FP17forms that the patients sign through dentally. We also need to sign FP17DC. Can these also be done through dentally? I am referring to the form https://www.nhsbsa.nhs.uk/sites/default/files/2025-04/FP17DC%20form%20England%20-%20April%202025.pdf I could not find any reference to it here or in the support portal.  Thank you

Hello, charting a watch and then restoring in the future why does the watch sit ontop of my new restoration i am not watching anymore.why does the watch not go behind my restoration??i dont believe in deleting the watch because that alters the records and then there is no history that i was watching this on the chartplease make the watch go behind my restoration

We have just started with Dentally and chose is specifically for the Xero integration.As a dental prosthetic clinic we have only a few items that include GST. When going over to Xero it seems to default as GST Exclusive, even for a day where no items with GST were charged. I can manually alter this in Xero but that seems clunky and not a true “integration”.A bigger problem I am having is a day where we did three transactions, two which were GST free and one that included GST but in Xero GST has been charged on the total which is not correct, and the only way I can see to fix it is to redo the invoice with the days transactions individually, but again this seems like a lot of manual work when it should just do it correctly in the first place. Has anyone had similar issues with the Xero integration?  How did you fix it or manage this?Thanks

I can see there is no option to assign tasks to more than one person but if you have 2 receptionists it is twice the time to assign the task to both separately so I would hope to see this become a feature in future upgradesThe same with being able to send an instant message to multiple recipients. If you need to send a panic message for instanceAlso is there any way to increase the size of the message box