🦷 Recalls with real impact - Week Three!
Hi, When we used to remove a clinician, we used to have the option on our previous system to allocate all registered patients under that clinician to another clinician.This doesn't appear the case in Dentally.We are told to go to the patients tab and change the allocated dentist, this for clinicians who have a lot of patients would be ridiculous to expect admin staff to do. That or you create a report of that clinicians patients and inform Dentally so they can move the patients in batch.A really poor process. Dentally needs to add the ability to allocate patients when archiving a clinician to a current clinician
We’ve noticed that the tablets( Apple , Android) need to be re linked repeatedly, which disrupts our workflow. Each time we contact support, the standard advice is to remove the device, clear the cache, and re link essentially repeating the same temporary fix. It would be greatly appreciated if Dentally could address the issue and provide a more stable and reliable version of the product or may be a new product. A long term solution would significantly improve the user experience and reduce the need for repeated troubleshooting.
Hello Dentally Community,Our practice greatly appreciates the ease of clicking a button to put a new referral through the patients file on Dentally. However, we feel it would be beneficial for everyone if your system could pick up any referral activity. Where it currently says “Success” in green, it could say “action needed” (if hospital requires additional info) and be orange or “failed” (if referral rejected) in red. This could also be automatically flagged to the dentist in notifications when the status changes to orange or red. It would make sense to create referral reports based on the referrals.Many thanks for your consideration.East Mews
Hiya, Is there anywhere we can log a voicemail left for the patient, in corrospondence it only has a log a phonecall and i don’t want to do it in notes ideally. Thanks
It’s Week Two of Dentally’s Summer School/Winter Workshop! This week we’re showing you how to get the most out of recalls, with top tips and best practice - to ensure your patients keep coming back and your diary stays full.Read the full blog here 👉Start sending recalls that have a real impact on your patient retention, maximise your chair-time and reduce the need for new patient acquisition! What are your top tips for using recalls in Dentally? What would you like to see more of? Drop a comment below! 👇
Hi all, One thing (and most likely the only thing) we miss from SOE Exact is the automated short notice list. We get so much whitespace over weekends and Bank Holidays as pts cancel their appts via sms or the portal. Before Dentally our system automatically filled the gap with someone on the list, now we have to keep a huge list using Microsoft Lists of all the pts wanting a short notice appt and manually call them. For a 10 surgery practice this takes up so much time for my reception teams to be checking the list if they see a gap, it would be so much easier if Dentally did it for us. I spoke to someone at a Elevate a while ago who “assured” me and my colleague that it was in the pipeline but that was nearly 2 years ago. I wondered what other people are doing and if Dentally have any plans to prioritise this over other smaller “non essential” updates they are applying. 😁Dont get me wrong, Dentally is the best investment we made as I can work from anywhere, as Operations Manager, that
Hi,One of our clinicians has come back to work today after two weeks holiday, and her diary is not showing the greyed out areas for breaks or other closed diaries. In other words she has white space everywhere, including where there shouldn’t be! Is anyone else having this issue as she is the only one in the practice who is, the diary is displaying correctly in Reception. ThanksClaire
Hi, does anyone know if it’s possible to search for a referral that has been sent and is stored on the patients “Referrals” tab. We have received a rejection email for a patient but I can’t locate it on Dentally and would like to be able to search by LAN number. Thanks
Good morning, Please can you advise/ work on a possible edit where you can create Zones from the Diary/Calendar. This was a very useful function in SOE for quick changes in the diary.
Hi @Saymon Do you know if Dentally have any plans to improve the instant messaging feature. We use this a lot in our practice and we miss the feature that enabled us to message a group of people at the same time ie, messaging both receptionists at once. Also, the aesthetics look a little clumsy as one of our clinicians has a long name and her name doesnt fit correctly therefore doesnt show how many messages outstanding form her
Hi, Two questions as not sure if I’m missing something,Is it possible to be able to export a patients appointment history?Also is it possible to export a patients clinical notes that includes the chart itself? Many Thanks
Morning! We moved over to Dentally on Tuesday and one of the clinicians took BW rads. They came up on the screen but then disappeared...does anybody know how or if we can retrieve them?
Guys, new users of Dentally here. So far loving it but I have inadvertently placed a ‘special needs’ icon on a patient. How do I remove it. Thanks peeps
Is there any update/plan regarding the online booking restrictions to prevent NHS patients from booking private exam appointment.
Is there any possibility that when our SMS recalls, reminders or any text message sent from Dentally that instead of just displaying our allocated mobile number that it appears as our practice name? Much like when Dentally sends us our 2FA SMS it shows up as ‘DENTALLY’ and not a random mobile number. This will help practices limit the amount of characters needed per SMS by not having to sign off as their practice name each time. Also, I’ve noticed our staff occasionally send SMS’s and sign off as their first names, which if the patient hasn’t saved the number as our practice, it may just come across as from a random person.
I’ve noticed that it is possible to delete paid invoices from Dentally. On the API there is no webhook for invoices so I wanted to ask if there are any plans for an invoices webhook so I can be notified if an invoice is deleted or any other sort of workaround to handle this case?
Are there any plans to add notes and bleeding to BPE
We went live with our online booking some 6 weeks ago.On average we’re getting only 3-4 online bookings a week despite having the portal link in all our recall emails and reminder emails and mainly from existing NHS patients. More importantly, we’re seeing a large number of these patients making multiple bookings and failing to turn up for any of the appointments. Why does the portal allow users to book more than one of the same appointment without warning them to either cancel or rescedule an appointment? There is no feature to switch off online booking for persisten offenders, only an option to prevent further appointments in general (in the patient’s details tab) which is not the same thing as I might be happy for them to call and my staff book them inWhat is the solution here because I can see this becoming an issue as not only are we seeing wasted appointment slots but multiple text msgs which just add up?
It’s Week Two of Dentally’s Summer School/Winter Workshop! This week we’re going back to basics - to help new starters, or anyone who wants a refresher, to get to grips with Dentally. From Dentally Academy to in-app support, we’re here to help you every step of the way. Check out the full blog here 👉 Share this with new starters, and be sure to look out for Week Three coming next Tuesday - don’t forget to check out last week’s instalment too! What’s one thing you wish you’d had when you started using Dentally? Share your thoughts below! 👇
@Saymon Do Dentally have any plans to integrate with WhatsApp, it can be easier to manager (And cheaper than SMS) a few of our patients say they dont use SMS. Tom
Hello Community! Your monthly product round-up is live – including updates to charting and reports, and Dentally Vision’s latest release.Read the full round-up here and check out some of the highlights below! 💫 ⭐ Dentally Vision v120 is here! 🩻 Improvements to Dentally Vision and Dentally Vision AI include filtering your AI findings by detection confidence level, speeding up your image capture with the auto-proceed function and much more! 👉Find out more ⭐ Improved clinical workflows 🦷 We’ve made a number of clinical workflows smoother, including stricter locking on clinical notes, clinical history filtering, and easier bulk completion of treatment plans. 👉Read more Remember you can read the full round-up here, and you can always reach out to Ellie (our AI support agent) and the Support team with any questions or queries via Support Chat in Dentally 🦷 Don’t forget to leave any comments and share your experience below! 👇
Hello. As the years are going by, the list of paid invoices on patients notes is getting longer and longer, meaning the location of the “Take Payment” button is moving further and further down the page.My suggestion would be to move it to the top, near/next to the “New Invoice/Statement of Account/Bad Debtor” area.I have mentioned this to my superiors in the past who have told me they have submitted it to Dentally but no changes as yet.
It would be really handy if there was a way of running a report to find any appointments that are booked when the calendar is set to unavailable due to override. For example; we have a clinician who has booked annual leave- so the day is set to unavailable and turns grey. The only way you can find this is by manually searching but if you could run a report it would be much easier.
We’ve just released Dentally Vision v120, and it comes with some great updates we think you’ll love: 🔹 AI detection confidence slider – When using Vision AI, you can filter your AI findings based on how confident you want the system to be before overlaying them on your x-rays (Low, Medium, or High). 🔹 Simplified procedure names – Clearer, consistent naming across all image types (eg. “Full Mouth Series,” “1 Bitewing”). ➡️ If you haven’t already, update your Acquisition Agent to access the latest improvements 👉 How to update the Acquisition Agent Want all the details? Download the full Dentally Vision 120 techincal release notes here (PDF) Let us know in the comments how you’re finding the latest update ⬇️
How are others charting IFAL cases? We still have patients visiting for hygiene and maintenance appointments, I’m curious how others use dentally for this.
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