Dentally Portal

Hello,I have to agree with the comments of Kate T and RegentStreet85 about whether Dentally Portal is fit for purpose in servicing the needs of Plan Practices. Kate T wrote the following to the Community.“Hi Simon, the problem is with booking dental checks from our point of view.  It would be ideal if a private patient only had the option to book a private dental check, a Denplan Care patient only had the option to book a Denplan Care dental check etc.  Many thanksKate”From RegentStreet85“Hi,Yes i agree with this request. It would be a lot easier, we have 8000 pts to deal with and can be a pain when needing to book relevant appts to a plan.Unfortunately the portal doesnt seem very Denplan friendly.” It would appear that Dentally has designed a patient portal without finding out what Plan Practices need from online booking. Frustratingly the portal does not seem to be very Plan friendly.Regards,Tim 

Dear Dentally Team, I would like to suggest the creation of a new report (or an adjustment to the existing one) that separates service credits from sundries.Currently, both are coming together in the same category, which makes it difficult to obtain an accurate monthly report for sundries.Having these two items reported separately would make the monthly reports much clearer and improve the accuracy of our financial tracking.Please let me know if this is something that could be implemented, or if there’s already a way to generate such a report that I might have missed.Thank you very much for your attention and support.

 Dear Dentally Team,I wanted to suggest a small improvement that would make a big difference to how we work at reception. At the moment, when a dentist calls a patient into the surgery, the only indication we receive is a small status change to the letter “S”. This is very easy to miss, especially during busy times, and it means we have to constantly monitor the screen to avoid missing it. It would be extremely helpful to have a clearer notification for reception—such as a pop-up window when a dentist calls a patient. This would make the communication between reception and the clinical team much smoother and ensure patients are called promptly and efficiently. We believe this small addition could really improve the workflow for practices using Dentally.Thank you. Best regards, Kamila

Portal currently has a standard text under the ‘what do you need?’ header:Dental checkup → A checkup to screen for common problemsHygienist → Classic clean or advanced stain removalEmergency → For deliberating pain or accidentsI would like to be able to change these descriptions, for example hygienist implies you can only book a ‘classic clean’ OR stain removal, whereas I would prefer to say ‘professional cleaning and oral health advice’. An emergency could be a lost filling or crown, not necessarily deliberating pain or due to an accident. It would be good to either customise these descriptions, or have the ‘No → I’m a new patient’ link directly through to the treatments page where the text is customisable.

Hello allIs it possible to link directly to a specific appointment type in the online booking.For example, let’s say I have setup a New Patient Exam. Is it possible to have an online booking link that only enables that appointment specifically.The use case would be:To include the New Patient Exam link in marketing correspondence (rather than a generic online booking link which requires choices by the patient).   To create numerous New Patient Exams for specific practitioners and zones. We can then do the logic check ourselves (e.g. is the patient a young patient, old patient, interested in implants etc) and direct them to the correct booking link.It is important the link would be isolated - its only possible to book the specified appointment type with that link, the patient cannot override the flow.Thoughts?

We’ve noticed that the tablets( Apple , Android) need to be re linked repeatedly, which disrupts our workflow. Each time we contact support, the standard advice is to remove the device, clear the cache, and re link essentially repeating the same temporary fix. It would be greatly appreciated if Dentally could address the issue and provide a more stable and reliable version of the product or may be a new product. A long term solution would significantly improve the user experience and reduce the need for repeated troubleshooting. 

Is there any update/plan regarding the online booking restrictions to prevent NHS patients from booking private exam appointment.

I’m wondering if it is possible to generate a colour specific to when patients go from one provider to the next, with a 10 chair day it is very hard to see the crossover, if it was a different colour/description it would be easy for everyone from reception to provider to DA to pick this up

At the moment if an NHS patient books a Private appointment via the portal e.g for Private Emergency then the portal forces the patient to fill in an NHS PR form even though the appointment is a private appointment. NHS PR forms are ONLY for an NHS Course of Treatment. This is wrong functinality.

Hi ​@Saymon ​@Molly H ​@Simon Guiver Is there a way within Dentally/Portal that we can send people a password reset link. A few pts have said they cannot get onto the portal because the 2FA codes that come through dont come straight away and also if they are on a mobile they have to leave thta screen to get the code. Unfortunatley not everyone is tech savvy so I feel there needs to be an easier way for them to logon and/or reset their passwords and I think more people would use it then. Does anyone else have problems with people using (or refusing to use) the portal 

We have 2 NHS contracts, regular GDS for normal dentistry and a PDS for iMOS (Minor Oral Surgery on referral). When our own regular GDS patients come for their appointments, they have to complete the FP17 / PR form either online before the appointment or on the ipad.  If that patient is then referred for Minor Oral Surgery (back to ourselves with the specialist) we are still required to ask that patient to do another FP17 / PR form as NHS require a new FP17 / PR form for each Course of Treatment (CoT).Dentally however, does not offer the patient a chance to do the form a second time because it recognises the fact that “our” patient has already filled in the form.  It’s really frustrating as we waste a lot of time asking the patient to sign the form on the ipad for their referral appointment because they say the portal said there was nothing else for them to complete.  

how are we able to view next of kin details once they have been out into the portal

What are the community thoughts on the Concierge/New application? Are we the only ones experiencing issues, or is it not yet a fully ready-to-use product?

we find that though portal has been rstricted to private pat only it allows NHS patient to make appointment online - has anyone else experienced this>?

Good morning,Is it possible for Dentally to consider a development to the Patient Booking Portal whereby a patient only has the option to book the dental check relevant to their payment plan?  We currently have private, Denplan Essentials and Denplan Care with differing length of appointments. So it can cause a bit of issue if the patient selects the wrong type of dental check.  However if I’m missing something and there is an option to already isolate these please do let me know!Many thanksKateBHD

Is anyone else experiencing issues with the task reminder messages that Dentally automatically sends to patients? They’re not working perfectly for us but costing us. 

Good morning all,I’m wondering if there is any ‘work around’ regarding family members who share mobile/email addresses to enable them to each use the Dentally Portal.  A particular issue we have is with for example a parent whose mobile and email details are shared with a child/children.  I believe this means that only the parent can have a Dentally Portal login which therefore prevents the parent from booking their child’s appointments online/signing NHS forms in advance etc?  I would be grateful to hear if there are any ways around this or have I misunderstood something?Many thanksKate

Hey everyone! We’d love to hear your thoughts on how the Dentally Portal’s Online Booking feature is working for your practice. 💬 Is it helping patients easily book appointments? Are there any areas that could be improved? Your feedback will help us refine this feature to better meet your needs and your patients’!

Hi, Does anyone know how the medical history link is sent in an email - so not by dropping down the link to send but in the email recalls the patient receives. I am trying to set this up and can see some patients receive it and others do not. I have tried to create a recall but do not feel it is classed as a recall.Somewhere in the background it is set up but I don’t know where…Any help would be greatly appreciated.Laura x