NHS PR forms requested by Dentally Portal even for Private appointments

Hi ​@Shapour Hariri 👋 Welcome to the Community!

You’re absolutely right that the Portal shouldn’t be asking NHS PR forms for private‐only appointments. I’ve spoken to our Product team and they’ve confirmed this is being looked at. Essentially, we need to teach the Portal to look at the appointment’s “NHS vs Private” flag before deciding whether to surface the PR form, rather than just checking the patient’s NHS status and upcoming slot.

While that work goes through, you can prevent the NHS PR prompt altogether by heading into Customise Portal → Online Signing → Document types and toggling off “NHS Practice Record.” I know it’s a bit of a blunt instrument (it disables PR forms for all appointments), but it’ll stop private emergency bookings from triggering an NHS PR form until we roll out the selective logic.

I’ll update this thread as soon as I have more updates e for the selective‐appointment‐type support, so you can leave NHS PR enabled for genuine courses of treatment. Thanks for your patience on this!

Totally agree! forcing an NHS PR form for a private appointment is incorrect and confusing for patients. The portal should clearly separate NHS and private workflows.

What’s the latest on this fix pls?

Hi ​@BCDC2023,

I’ve had a look internally and the team’s been pretty deep in the recent NHS changes and online booking updates, so this one hasn’t moved yet. It’s still logged though and hasn’t been forgotten. Rest assured our product manager ​@lochansidhu working on this is definitely aware of this issue :) he might be able to share a bit more context if helpful.

I’ll keep this thread updated when there’s anything concrete to share.

​@lochansidhu Would be grateful for more context thank you.