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Announcements & News

News from the community & all things Dentally

  • 14 Conversations
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13 Conversations
Hebe Lowen
Dentally Team
Hebe LowenDentally Team
published in Announcements & News
Dentally Hot Topics 🔥 - Effective recalls

Hello Dentally Community! Refresh your recalls to boost your revenue and retention! Let’s get started 👇  The first rule of recalls – you don’t need recalls if you pre-book! Recalls should be the last resort, not the first step. Getting a patient’s next appointment booked in while they’re in the practice reduces admin and provides more consistent revenue. Educate patients while in surgery, and finalise their next appointment at reception before they leave. What if a patient doesn't book their next visit while still in the practice? That’s where recalls come in.  Consistency is key - build a continuous recall workflow A structured and deliberate recall strategy is essential. Sometimes there’s a temptation to only send recalls when your diary is empty, and the minute your diary fills up, your recalls come to a stop. This impacts average revenue and diary management, making it stressful and disheartening for your team. Be consistent and plan ahead!  Automate your workflows – and free up y

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David Rutherford
Dentally Team
Saymon
Community Manager
SaymonCommunity Manager
published in Announcements & News
🇬🇧 Updated UK Dentally Support Hours

Hello Community! 👋 We’ve made a small but meaningful update to improve your experience with us. 🕗 Our 🇬🇧 weekday support hours are now 8:00–18:00! 🥳 That means you can reach out earlier in the morning, perfect for quick questions before the first patient arrives, or get a little extra help in the evening as you prep for the week ahead. It’s all part of our commitment to providing smoother, more responsive support for your team. As always, we’re just a message away. Start a support chat or post your question right here in the Community. We’re here to help! 

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Saymon
Community Manager
Saymon
Community Manager
SaymonCommunity Manager
published in Announcements & News
Interview - What it's like to be a Product Design Lead at Dentally

Hi Community! We recently interviewed Matt Collins at Eclipse Dental Care to find out more about life inside the practice; now it’s time for some insider knowledge about working at Dentally. Take a glimpse behind the scenes as we chat to Product Design Lead, ​@Chris Behr, about what he’s working on, what’s coming up and what he’s learnt about Dentally since joining us just a few months ago.  Name: Chris Behr Job title: Product Design Lead Year joined: 2025   What are you working on currently? My role is split between two main areas; building our onboarding service out so it's easier to get started with Dentally, and helping the design team to work more effectively on problems. As a lead designer this means a lot of talking to people - customers, other designers, our onboarding and training team - so I can better understand the problems users are having and help to solve them.  What’s coming up at Dentally? We're looking closely at the Dentally interface and how we can make it easier to

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Saymon
Community Manager
Saymon
Community Manager
SaymonCommunity Manager
published in Announcements & News
Matt’s journey in transforming patient care

Hello Community! 👋We recently spoke to owner of Eclipse Dental Care, Matt Collins to find out more about his journey in dentistry. From a typical week balancing the demands of running a practice to the strategies he uses to switch off at the end of the day, see how your experience compares to your fellow dental professionals. Share your thoughts below and leave us a comment if you’d like to be featured! 👇 Can you tell us a bit about your practice? What makes it unique, and what are you most proud of? Whilst I feel we are not particularly unique, we are fairly proactive. I am most recently proud of our customer reviews. We get a lot of organic Google reviews and we have seen an uptick since adopting Working Feedback a few years ago. The patients we have clearly appreciate the staff and the interactions. This makes it all worthwhile as a practice owner. If you put the patient first, then some profit tends to follow. We obviously need to be profitable or we'd go bust, but profit is not

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Saymon
Community Manager
Saymon
Community Manager
SaymonCommunity Manager
published in Announcements & News
🤖 How do you see AI transforming your practice?Blog

We’ve recently introduced Dentally Vision AI, and we’re excited about the possibilities it brings to modern dentistry! From acting as a “second pair of eyes” for more accurate diagnostics to streamlining administrative tasks, AI could revolutionise how you deliver patient care. ❓ Question for You: How do you think AI tools like Dentally Vision AI could make a difference in your practice? Are there specific features you’d love to see in the future? We’re eager to hear your thoughts and ideas! Drop your feedback below and check out our latest update for more details on how we’re integrating AI into dentistry.

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Saymon
Community Manager
Saymon
Community Manager
SaymonCommunity Manager
published in Announcements & News
Have your say in the Dentally 2024 Survey! 🌟

Hey everyone! It’s that time of the year when we’re reaching out to hear directly from YOU! Our 2024 Dentally Customer Survey is now live, and this is your chance to share your thoughts on the software you use every day. Whether there’s a feature you can’t live without, something you’d love to see improved, or a new idea you’d like to pitch, we want to hear it all!  Here’s how your feedback made an impact last year: • New root charting and customisable hover charting – for smoother workflows.• Break management improvements and practitioner utilisation dashboard – improving your calendar management experience.• Concierge app in Portal – elevating patient experience with Dentally. Let’s continue to shape the future of Dentally together! Plus, when you complete the survey, you’ll be entered into a prize draw for a chance to win a voucher! 🎉 Head over to our blog for all the details and to access the survey for your region.

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Saymon
Community Manager
Saymon
Community Manager
SaymonCommunity Manager
published in Announcements & News
A Decade of innovation and transformation with DentallyBlog

As we embark on our journey into the next decade of revolutionising the future in practice, it's fitting to reflect on the evolution of Dentally and the profound impact it has had for dental practice across the globe.Over the years, Dentally has not only adapted to meet the changing needs of dental professionals but has also pioneered features that have helped redefine the landscape of your dental software. Before and after: A visual journey of transformationLet's take a stroll down memory lane and witness the transformation of Dentally's key features over time. From its humble beginnings to the sophisticated platform, it is today. The Patient record and ChartThe evolution of Dentally's patient record and chart screen has been transformative for the way dental professionals handle their time in practice. These advancements have introduced ways to speed up your charting experience and streamline the workflows for both reception and surgery users. The chart screen has seen some our best

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Saymon
Community Manager
Saymon
Community Manager
SaymonCommunity Manager
published in Announcements & News
How Dentally Portal Enhances Patient and Practice SatisfactionBlog

We understand that as a dental practice, your patients are at the forefront of everything you do. Delivering exceptional patient care is a top priority, but the daily challenges of managing a practice can sometimes affect the ability to maintain effective communication with your patients.  That's why we developed Dentally Portal, a cutting-edge dental software solution designed to empower patients in managing their dental care journey.  With Dentally Portal, patients can effortlessly schedule appointments, update their medical history and complete other outstanding forms. However, you’re in complete control of the whole process.    “I personally have seen a noticeable increase in new patient bookings via Portal. All of our associates have signed up for online booking and have been appreciative of the additional new patients receiving in their diaries.”  - Sam Steevenson, South Devon Dental: when asked about how Dentally Portal has affected overall practice growth.  Keeping Up with Tech

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Saymon
Community Manager
Saymon
Community Manager
SaymonCommunity Manager
published in Announcements & News
Customer Stories: Tooth ClubInterview

See how Tooth Club is revolutionising patient care with Dentally Portal! 📹✨ With Dentally Portal, patients can manage their dental care journey by scheduling appointments and updating their medical history so that Tooth Club can focus on other areas of their practice, including delivering exceptional dental care to their patients🤝 Tooth Club has a team of world-class dental professionals who are committed to delivering exceptional service every time a patient visits. With the latest cutting-edge treatments and ultramodern amenities, they offer an unparalleled dental experience. Tooth Club uses Dentally Portal to provide seamless communication with their patients.   

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Saymon
Community Manager
Saymon
Community Manager
SaymonCommunity Manager
published in Announcements & News
Introducing Concierge: the new way for patients to self-serve 🎉News

Concierge is part of our brand-new Portal tablet app for both Apple and Android. It allows patients to self-serve in the practice by completing outstanding actions on a device, giving them more control. This new feature helps to provide an effortless in-practice experience for your patients, while reducing the administrative burden on your reception team. Find out more about how Concierge will improve your patient experience and reduce your workload in our blog. Getting startedReady to create a smooth patient experience with Concierge? Here are some steps to get you started:Make sure your tablet device will support Concierge – you’ll need either an Apple or Android device with the latest device software installed to download and run the appSet up your tablet device by pairing it with Dentally using our guide here - make sure you have access to your tablet and your normal computer at the same timeWhen prompted to add a pairing code, remember it’s unique to you and you’ll need to type it

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Saymon
Community Manager
Saymon
Community Manager
SaymonCommunity Manager
published in Announcements & News
Optimise your diary with the practitioner utilisation dashboardBlog

Optimise your diary with the practitioner utilisation dashboardAs a dental practice, keeping the diary full  is one of your biggest priorities. And here at Dentally, we understand it can be a challenging and time-consuming task.  That’s where the practitioner utilisation dashboard comes in. Practitioner utilisation, at a glance This new dashboard allows you to quickly visualise diaries through colour-coded blocks, up to four weeks in advance. You can view the percentage of a day that each practitioner is booked, making it easy to swiftly identify underutilised time slots and take proactive measures to fill it. From the main Dentally dashboard, simply click the dropdown in the top left corner and change it to ‘Analytics’ to find your personalised practitioner utilisation dashboard. The colours indicate how much of the practitioner’s day is occupied with bookings. The darker the block, the busier their diary is. You’ll also see an overview of your whole practice’s utilisation at the bott

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Saymon
Community Manager
Saymon
Community Manager
SaymonCommunity Manager
published in Announcements & News
An Elevate Partnership StoryBlog

As we wrap up our series on Dentally's Customer Success Programme, we understand that dental practices are facing unique challenges in today's fast-paced world. With increasingly limited time and resources, it can be difficult to focus on business growth. Our Elevate Programme is designed specifically for practices like yours, with the goal of making customer success and business growth easily achievable, even in challenging times. We've seen it in action, and the evidence is overwhelming. Our Elevate consultants have helped numerous practices overcome obstacles, streamline operations, and achieve remarkable results.Today we share just one of these stories from one of our partner practices: Taylored Dental Care. Their experience with Dentally and the Elevate Programme showcases the true impact of our working alongside one of Dentally’s Customer Success Consultants, David Rutherford, on their day-to-day workflows. Let's delve into their story to discover how Dentally has transformed the

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Saymon
Community Manager
Saymon
Community Manager
SaymonCommunity Manager
published in Announcements & News
Getting the most out of Ellie BotBlog

Ellie Bot is your own personal support assistant who is always available 24/7 to assist you in answering your queries via Live Chat in Dentally.   Ellie Bot is here to make your life easier by providing quick and accurate answers to your questions whenever you need them. To get the best responses from Ellie Bot, it’s important you know how to communicate effectively with this tool, here are some best practices to help you get the most out of your interactions with Ellie Bot.  Be specific When asking questions, the more details you provide, the better Ellie Bot can assist you. Vague questions can lead to general or incomplete answers. Instead of asking, "How do I create a template?" be specific and ask, "How do I create a new treatment plan template?" This helps Ellie Bot understand exactly what you need so they can provide the best answer first time round!  Ask for regional-specific answers Different regions can have different procedures and regulations. If you need information that mi

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Saymon
Community Manager
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