Clinical

I'd like to provide feedback on your DIrect Messages feature. The windows to see the list of contacts is too small, and there is no appropriate signs as to which conversation has been read or not. Perhaps this features requires some reworking, as it is specially frustrating on large practices with dozens of staff texting. In fact, you cannot even read their full names if too long. Please fix this as this is a huge quality of lifeimprovement for a very good platform.

Hi I had AI notes button on my Dentally log in previously. I disabled it cos I did not have a microphone back then. I now have a new microphone, Could you reintroduce the AI note button on the case note page please? Many thanks 

Hi there, Hopefully in this platform we will be more lucky.For over two years now we have requested to your support team via chat if there is anyway to develop a feature able to run a report that identifies missing dental notes after a visit has been charted and the patient attended, but no notes have been recorded.This is a common feature in other dental softwares but not in Dentally. Sadly today we learned that none of that feedback and requests was passed to your your product team. All fingers crossed throughout this channel to be listen at! 

Hi there, We would like an option as part of the medical history flow, where we could duplicate and update a previous medical history. Patients will frequently have a minor update needed to their medical history. It would save time if we could duplicate the last medical history and then edit, with any recent updates. Rather than having to complete the entire history each time. Thanks,Tom

Hi, I had several practitioners ask if we can change certain NHS treatment categories. One example is for the code 716 Denture Reline. it is classed as Other treatment. Would that have an impact on the claims being sent if we change it? I was under the impression that NHS codes are automatically updated by Dentally as per NHS guidance. My change would be done for several sites so I wanted to ask for a second opinion.  

Hi ,could I suggest a new feature regarding copy and paste previous notes from 3 or 6 months, when patient have had  attended an appt for dental check up or hygienist visit.At the moment it takes time to highlight everything and paste it .I think lots of clinicians would benefit from it. Many thanks and kind regards,Ewelina Bach

We should be able to direct share patient photos with the patient by the portal and email without having to export them to the desktop. 

Please change 'LINK APPOINTMENTS' default to OFF.  As a new user from Exact if the link is defaulted to on sending through/making appointments becomes very confusing.

I am very happy with the addition of the new Orthodontic Assessment tab within the patient chart.  To further refine Dentally’s orthodontic functionality and better reflect the differences between general dental and orthodontic workflows, I would like to propose the following features under the ortho tab on the patient chart.  1. Modifiable Orthodontic Assessment The new assessment layout is a great start but appears tailored toward a UK-style orthodontic examination. I would appreciate the ability to customise this tab, similar to how custom fields in treatments can be configured. If the existing tab is required for automated UK claims submission, perhaps a separate custom orthodontic assessment option could be introduced for other users. 2. Orthodontic Progress AppointmentsProgress appointments in orthodontics are typically brief, focusing on key clinical details such as: B

Very appreciative to have Dentally integrating voice-to-text AI notetaking. I believe this is in Beta testing mode - my apologies if it has not been rolled out to everybody yet. However, it was noted during the training session that Dentally’s AI note-taking abilities do NOT include ambient listening during the appointment.This means that the clinician is still required to dedicate time to both creating templates for Dentally AI to work with, and also to input content for each appointment albeit using dictation. Overall, this saves minimal time for the clinician. Does Dentally intend to provide an ambient listening capability? Or do you have suggestions of how to incorporate software such as Heidi into the Dentally interface? 

How do I increase the number of boxes/selection in the hover chart from 2*5 to 3*6? Can you add a RED A for abcess, RED I for inection, RED S for sinus and RED # for fracture Change watch W to a RED W

Hi we suddenly unable to use dentally.The system started to disconnect itself from the x ray bridging on Monday. Then it lost its connection by the end of Tuesday. We have no problem going on google browser. We have tried using the advice on advice message. Can you dial in and check the system please?

Please add Perio data, especially BPE but ideally chart data as well, to the API endpoints. 

Are there any plans to add the UDA tracker as is in EXACT to dentally ?- much needed 

please could we have the feature back where, when hovering over a tooth or tooth space that brings up the history - this already happens, but on SOE you could then click on this item like a filling or XLA and it would bring up that entry from the clinical notes so you could see what was written then without having to scroll back through the notes

I often use the freeform AI option as it is good at summarizing longer discussions with patients. However, I would also like to use it when I am using a more structured templated note. eg when I do an examination I also have long discussions with patients about options pros and cons etc. These transcripts are not integrated when the exam template is used. Although I can save the completed exam template as a draft, and then copy the transcript, open a freeform note, say ‘hello’ to start it, stop the transcription, highlight and delete  the ‘hello’ and then paste the transcript and have Kiroku then generate the notes, then copy these into the patient notes as a second entry to the templated notes, it would be nice if there was a simple option of blending the freeform transcript and the template notes. ie get kiroku to do all the copy and pasting of transcripts. Would it be possible to have a ‘utilise transcript’ button to trigger kiroku to run the recorded transcript through the AI au

Suggestion: put the save box at the bottom of the chart entry box so that when you have made a long clinical entry you do not have to scroll back up the screen just to save it.

Hi, I have charted watch on a tooth, it comes up on the chart, then when I do treatment over the area the watch was charted why is the watch still there over the treatment? Treatment should overlay the watch to show i am not watching this anymore. Why is this not the case? How can i change this?

Currently recharting on a tooth - (eg caries on a tooth that previously had caries on the same surface) causes deletion of the original charting (which might be from years ago) ...which is a fairly serious medicolegal issue - now it appears that the patient medical records have been altered and are incomplete, effectively Dentally has deleted the dentist’s notes and is leaving the dentist open to litigation due to missed diagnosis / poor record keeping, and has made the charting confusing to use and less useful because the old record is absent.The auto delete function might be useful when charting ...but should perhaps be limited to deleting only recently charted items - ie in the last hour or 24 hours.

Are there any plans to add notes and bleeding to BPE 

any codes for emax fits anyone please?

Guys, new users of Dentally here. So far loving it but I have inadvertently placed a ‘special needs’ icon on a patient. How do I remove it. Thanks peeps

How are others charting IFAL cases? We still have patients visiting for hygiene and maintenance appointments, I’m curious how others use dentally for this.

Over the next six weeks, we’ll help you get the most out of Dentally – with practical tips and quick wins, as well as new features you might have missed. We're kicking off Week One with Charting & Mixed Dentition – just in time for the school holiday rush. With more kids in the chair, it’s the perfect moment to brush up on tools like condensed mixed dentition, enhanced socket selection and predictive dentition suggestions to make charting faster and clearer. Read the full blog here 👉Make sure you share this post with your new colleagues so they can get a jump-start when joining your team 🎉 

Could you add a feature that turned the banner at the top of the page to the same colour as they’re payment plan? Would make it much clearer if the patient was NHS, Pvt or Denplan at a glance.