Unanswered questions

You may still be working on this. When trying to send text reminders from the patients appointment list, if they have say 3 appointments, it comes up with the 1st date, for the 2nd and 3rd appointment.  I did raise this a few weeks ago.Best regards Fiona

Hi everyone,The team here at Dentally is working on some exciting updates to the Clinical Notes experience, and we want to make sure it works perfectly for your daily workflows.We're looking for a few clinicians to get early access to these changes. In exchange, we’d love to hop on a quick video call (30 mins) to hear your honest thoughts on how it feels and what could be improved.If you’d like to see the new experience early and help influence the final version, please comment below or like the post and I’ll send you a direct message!Looking forward to hearing from you,Roxanne Leitão & Amy Baxter

HI Dentally, 3 of our clinics have multi floors, and not all rooms are wheelchair accessable. Wondering if their is any plan currently to have a WHEELCHAIR option available on dentally, that would (ideally) include a blue wheelchair icon on the apt book, beside name to highlight.  Currently our team are adding in ‘wheelchair’ / ‘downstairs only’ into the Nickname, so it comes up on apt book.  Our dentists alternate between rooms, so this helps us stop issues, where a pt needs to be seen in a certain room, etc. . A simple icon like the lab icon which is now on the apt book, would be a massive help. 

We often get patients who turn up to the practice for an appointment without having completed the NHS forms or medical history forms online and we’re stuck becuase they are not confident with using an ipad (or too lazy to type an entire list of medicines).As a work around we scanned the prescription list to PDF and then attach it to the patient’s correspondance.  Does anyone have a better suggestion of how this information can be recorded, ideally in the patient’s medical  history?  Is there a way we can manually edit on the desktop computer the list after they have done the medical history (but not at the same time as their appointment as they will run late).  

Our appointments used to print out on portrait orientation, with practice name and appointments included. Over the last couple of days, it has changed to landscape, and the appointments only are in the top left corner, with no practice detail's showing. Can you please help with this?

Hi everyone, hope you are all doing well and the new year is off to a good start. 😊 Running a practice means there is always a lot to juggle, whether it’s diaries, reminders, recalls, paperwork, reports or just keeping everything ticking along. We’d really like to hear from you about what actually takes up the most time or feels like the biggest frustration in your day-to-day work, whether you are a receptionist, nurse, practice manager, dentist or in another role. Pick the option that feels closest to what gets in the way for you, and if you want to, add a sentence about why it is a pain or what you do to manage it. It’s really helpful for our team to hear how different practices and people deal with the same kinds of challenges! 

I'd like to provide feedback on your DIrect Messages feature. The windows to see the list of contacts is too small, and there is no appropriate signs as to which conversation has been read or not. Perhaps this features requires some reworking, as it is specially frustrating on large practices with dozens of staff texting. In fact, you cannot even read their full names if too long. Please fix this as this is a huge quality of lifeimprovement for a very good platform.

We’ve just converted to Dentally.  Does anybody allocate petty cash in the finances?  We’re wondering the best way to do it in the system?Many thanks

Hi Dentally - where did the authentication page go in the API reference? Why was it removed?

Hi I had AI notes button on my Dentally log in previously. I disabled it cos I did not have a microphone back then. I now have a new microphone, Could you reintroduce the AI note button on the case note page please? Many thanks 

Is there any way of chasing up responses to support tickets?we have some which are open for months.  no response to prompts for updates…   

Hi there, Hopefully in this platform we will be more lucky.For over two years now we have requested to your support team via chat if there is anyway to develop a feature able to run a report that identifies missing dental notes after a visit has been charted and the patient attended, but no notes have been recorded.This is a common feature in other dental softwares but not in Dentally. Sadly today we learned that none of that feedback and requests was passed to your your product team. All fingers crossed throughout this channel to be listen at! 

Hi I tried to follow the instruction to add another option for adding a new ethnicity under  the patient detail tab.however, it did not work. could you have a look please? cheers 

 It would be extremely useful to be able to colour code the different “kinds of correspondance” as it makes it immediately obvious without having to change the filter what is what.  Example: If we attach an incoming referral from the hospital or another dental practice, it would be nice to just scroll down to the latest e.g. red colour knowing that it is a referral, it saves time and navigating would be immedate with less clicks here and there.  Seconds matter when we’re moving around the system It would be useful if we can FORCE a clinician to look at an important “kind of correspondance” when the patient next comes for an exam.  Example: An important referral from the hospital has been added to the correspondance.  Rather than having to create yellow sticky notes etc, if we want to make sure that the dentist sees and does not miss the referral during the next “exam” appointment, it would be nice to add a feature to “upload new document” screen or any of the “kind of correspondance” s

Can dentally be linked and integrate with VOIP phones? This would hopefully allow caller ID to be displayed, ie when Mr Daniel Smith calls the practice, with his patient file already in Dentally, his name would pop up on the display to give a personal touch.VOIP also can allow a phone transcript to be created and so when Daniel Smith calls, a text file would get saved under the correspondence tab in dentally when the call took place and the details.Is this possible, easily done?  

Hi guys! We are looking to host our first implant open day on Monday 24th November and were wondering if there are any tips and tricks people can offer us who have hosted them before.Do you do goodie bags, do you involve every member of the team in the day and what logistical issues have you encountered on the day that we can hope to avoid?Thanks in advance! :)