Unanswered questions

Does owandy intraoral phosphorus plate scanner works with dentally vision?

Hi,We're running a sync against the Dentally API and hit a problem we'd like your advice on.We were authenticating with a personal access token. The user that token belonged to was deleted, and our sync stopped working.We looked at using application tokens instead, but /oauth/token/info shows a user_id, so those appear to be tied to a specific user as well.Two questions:If the user who authorised an application is deleted, is that application token also invalidated? Is there a way to authenticate that isn't tied to an individual user, so the sync doesn't break when someone leaves the practice?Thanks

Hi team, We have the Dashboard where we can see a forecast of our practitioner utilisation (commonly referred to as CTU or chair time utilisation), which is really helpful for practice management.However, to my knowledge, there is nothing to review historical CTU which is a major gap for practice management. Or if I am missing where it is already there, please point it out to me on Dentally as it would be really helpful.One of the key metrics for any business is productivity of resources, and CTU is a key element of practice productivity. I have heard that your add-on software lets you access this, however I think its a huge gap that Dentally does not let you report on historical CTU as a very basic metric for practice performance. Also not to mention, I am aware from some peers that several competitor software platforms do offer this in the standard offering. It should be a standard metric given in the software - The data is already available through the calendar (available hours), an

Hi Dentally Team, I hope you’re well I’m Ahmad co-founder of Clero, an AI Receptionist for dental practices. We have requested access through this form a few months ago https://www.dentally.com/en-gb/integrations/become-a-partner, and I’ve resubmitted again today since we didn’t hear back the first time.Do you know when we can hear back to become official partners? Many thanks,Ahmad Abdelaal

There has been an ‘update’ wherein any custom pricing schedules saved in treatment plan templates now reverts to base pricing for a given item number. The result of this is that if you’re applying a treatment plan template with specific pricing you have to go through every single appointment and individually alter the price to match what that treatment plan was designed to represent. Which kind of renders the treatment plan template feature pointless, or at the very least needlessly time consuming. My understanding is that users were apparently forgetting that they’d set custom pricing in particular treatment plan templates and mis-quoted/-charged patients as a result or something. Which seems like a user error rather than a reason to essentially eviscerate the usability of an otherwise excellent feature.Is there a way that we can reintroduce the ability for treatment plan templates to remember custom pricing please? Surely we can’t be the only ones who have a problem with this change.

We are finding that sometimes whilst patients are actively using the concierge app to complete forms, a message comes up asking if they are still there, even though they are actively typing? Can the timing of the message be extended to only come up if the form is left idol for a long period?

NHS regulations is Wales say an active patient is one seen in the last 3 years. It would be useful to have a feature to submit a bulk archive request for patients who haven’t been seen for a set period. 

The image system highlight upper + lower 456 for bitewing radiographs. A bitewing image would normally include upper + lower 7s, so can this be changed to highlight 7s as well?

Hey,Is there anyway that when you send a patient appointment confirmations or reminders, if it can remind them of all their appointments not just one if they have multiple booked?Sometimes patients will call up asking to book another appointment in later down the line while already having one booked in and when I go to send them the confirmation email or reminder it will only send one appointment (which is not the new appointment booked) and not both. Is there anyway this can be amended as it would be a great help especially if you have just booked in imps bite try and fit appointments? Thanks! 

Hi, While probing the sandbox we found that GET /v1/deleted_items responds 200 and returns a paginated "deleted_items" collection — but it isn't in the public API reference. Could you clarify:- Is it officially supported, and safe to build on?- Which resource types can appear in it?- Is there a date filter (for example updated_after) so it can be polled incrementally?- Does an API key need a specific permission to read it? Thanks

I'd like to provide feedback on your DIrect Messages feature. The windows to see the list of contacts is too small, and there is no appropriate signs as to which conversation has been read or not. Perhaps this features requires some reworking, as it is specially frustrating on large practices with dozens of staff texting. In fact, you cannot even read their full names if too long. Please fix this as this is a huge quality of lifeimprovement for a very good platform.

We had a pt today who arrived at the wrong time for his appt...12pm arrival for a 3.30 booked appt. Pt just took a seat.As its self check in, the system simply checked him in. Is there anything can be done so if the pt arrives early or late...its flags up to see reception ????

I’d really like Dentally to review the functionality of the Short Notice List, particularly for practices that use zoning within their diaries.We zone our books to protect capacity for different types of patients and treatments. For example, we may have a private zone reserved in the diary, but if that zone has not been filled five days in advance, we would normally open that time up so it can be filled from the Short Notice List.This worked extremely well for us when we used SOE/Exact.With Dentally, however, this does not appear to be possible. My understanding from the conversations we have had with various trainers and members of the Dentally team is that the zones effectively sit within the underlying diary set-up. Therefore, even if we remove or delete the zone from the visible diary, Dentally still recognises that time as having an active zone attached to it and the Short Notice List will not send patients into those appointments.For us, this is not a minor inconvenience. It dire

Not sure if I missed it but is there an ability to send an online booking link directly from a patient’s treatment plan. For instance they want to book in appointment 1 which is 30 mins and it costs £250 and they can book it and pay for it via the link. I just think it would help make things smoother and I want to make sure we are using the dentally to its full capability.

So we have SMSs and Emails that bounce...for various reasons. We either resend or work out whats wrong and use another form of communication to get the right details…but then they get archived(and theres no reporting on who’s archived what)….and the problem goes away...or does it!If the patient doesn't get back to us - we try and task(habit being built!) to follow up again but that doesn't always workI’m thinking of some sort of bounced inbox for SMS and Emails, that we can work on and mark completed once we’ve got their details and the sms or email has gone through successfully(or it could figure it out automatically! :)) ...so it doesn't clog the main inbox but we don't lose sight in archived section.

I would like to be able to “click and drag” treatments between different appointments, rather than having to click into the “reordering/rearranging” button on the bottom. This makes it slower and I find it redundant. I would also like to be able to select multiple treatments and drag them to another appointment. This would make organizing much easier.

I think it would help reception if each clinician’s diary was in different colours, not just an option of having coloured appointments. 

I find that there are too many questions for the medical history.I really like how on EXACT they categorized them into different column, this make updating medicals much easier and also easy to read. I would also like the allergies to be made more noticeable on the patient portal, rather than having just a heart icon. (I was told this was due to private and confidential, however most patients would appreciate that we are aware of the allergies that they have, would be good for us to have the option to switch on and off the allergy notification on the patient file) 

Hi, Is there a product roadmap for Dentally - i know we get the monthly updates but is there a living breathing document to help understand what’s possibly being introduced in the future?It could even be a sunshine diagram(like a transformation diagram with categories ie practice management, patient comms, APIs, Dentally Pulse, Reports etc and a now/next/future timeline?) It could be interactive for voting/feedback on potential features as forums are great but hard work scrolling through all chats/features and i just love something visual - big and all in one place! I know sometimes teams aren’t keen as its pinning down with dates’ish, but from a customer perspective i don’t want to be ‘surprised’ by the latest new feature...instead i want to be like - oh they said they were going to do x and now its delivered brill! And look if something isnt right or something else is prioritised, having that visibility is better than not knowing at all...(we’re friends right?!) thanks 

Hi everyone! 👋We’re improving treatment planning and charting in Dentally to make everyday clinical work faster and less click-heavy, starting with a redesigned treatment planning experience and more charting improvements to follow over the next few weeks and months.If you’d like early access, we’re looking for beta testers to try the new workflows and share feedback.Drop a comment below if you’d like to join, and we’ll get in touch with next steps!

Hi Dentally, I’m reaching out to ask whether you offer any support or guidance for tracking bookings related to Google Ads campaigns. It is essential for our marketing to have accurate data on the effectiveness of our ads and patient booking numbers through our Dentally booking system. Without this data, it’s challenging to optimise our campaigns effectively and ensure a strong return on investment. Google Ads tracking is normally set up through Google Tag Manager and GA4, however, it doesn’t look like you currently have those available as integrations. Is this something you are going to be offering soon? In the meantime, is there an alternative method for setting up Google Ads conversion tracking that you could provide a step-by-step guide for, or help us implement? Lastly, I can see that we have a Tag Manager added to our Dentally booking system. Please could you let me know how that’s possible, given that Tag Manager is not currently available as an integration? Thank you,TwentyOneD

Our invoice has a series of pre set aspects such as Logo, Practice Address, invoice details and invoice table etc etc.Some are pre fixed and some like Patient name and address, email etc are drawn from current patient details.Is there a way to subdivide something like the invoice table so that certain parts can be omitted with ( display none) CSS lines.This would be useful BECAUSE our invoice states….”invoice…… for treatment completed on …..2026” which is usually a very recent date…..this though is useless if we are billing for something a few weeks ago or even an ancient error omitted account.Solutions….. have 2 invoices in which one doesn’t preset the treatment completed date and leaves it amendableORSubdivide the “invoice table” into its current bank details section and a treatment complete section….. then on the rare occasions that the date just causes confusion….. we could use the CSS (display none) to omit it 

Hi,Zoning the diary seems to be a freeform kind of thing to do - what i mean is that we can write whatever title and select any colour...which is fine...but i’m thinking how do we maintain diary integrity. Not that it happens often but if someone books in the ‘wrong’ type of appointment in a zone - how can i see this without manually hoovering over the diary?(actually scrolling through the diaries to do stuff is a regular thing but maybe another post) It’s something we push hard on is A using the zones, B putting in the right appointments in the right zones, it would be useful if we could see a list of incorrect appointments to then help coach folks or understand the causes.Having some more defined zone categories perhaps might help with future features ie online booking for treatment :) 

Hi guys,When we have an email sent to us and it is not through Dentally, we have to obviously log it in a patient’s notes, correspondence etc. It would be good if a ‘log and email’ toggle could be selected as well as ‘log a call’ in correspondence 

Hi everyone! We’re developing the ability to send SMS and emails when an appointment is booked in the calendar, so you no longer need to send confirmations manually after booking an appointment. If you’d like early access we’re looking for beta testers to try the feature and provide feedback. Drop a comment below if you’d like to join, and we’ll get in touch with next steps!