🦷 Recalls with real impact - Week Three!
Hiya, Is there anywhere we can log a voicemail left for the patient, in corrospondence it only has a log a phonecall and i don’t want to do it in notes ideally. Thanks
It’s Week Two of Dentally’s Summer School/Winter Workshop! This week we’re showing you how to get the most out of recalls, with top tips and best practice - to ensure your patients keep coming back and your diary stays full.Read the full blog here 👉Start sending recalls that have a real impact on your patient retention, maximise your chair-time and reduce the need for new patient acquisition! What are your top tips for using recalls in Dentally? What would you like to see more of? Drop a comment below! 👇
Hi all, One thing (and most likely the only thing) we miss from SOE Exact is the automated short notice list. We get so much whitespace over weekends and Bank Holidays as pts cancel their appts via sms or the portal. Before Dentally our system automatically filled the gap with someone on the list, now we have to keep a huge list using Microsoft Lists of all the pts wanting a short notice appt and manually call them. For a 10 surgery practice this takes up so much time for my reception teams to be checking the list if they see a gap, it would be so much easier if Dentally did it for us. I spoke to someone at a Elevate a while ago who “assured” me and my colleague that it was in the pipeline but that was nearly 2 years ago. I wondered what other people are doing and if Dentally have any plans to prioritise this over other smaller “non essential” updates they are applying. 😁Dont get me wrong, Dentally is the best investment we made as I can work from anywhere, as Operations Manager, that
Hi,One of our clinicians has come back to work today after two weeks holiday, and her diary is not showing the greyed out areas for breaks or other closed diaries. In other words she has white space everywhere, including where there shouldn’t be! Is anyone else having this issue as she is the only one in the practice who is, the diary is displaying correctly in Reception. ThanksClaire
Hi, does anyone know if it’s possible to search for a referral that has been sent and is stored on the patients “Referrals” tab. We have received a rejection email for a patient but I can’t locate it on Dentally and would like to be able to search by LAN number. Thanks
Hi @Saymon Do you know if Dentally have any plans to improve the instant messaging feature. We use this a lot in our practice and we miss the feature that enabled us to message a group of people at the same time ie, messaging both receptionists at once. Also, the aesthetics look a little clumsy as one of our clinicians has a long name and her name doesnt fit correctly therefore doesnt show how many messages outstanding form her
Hi, Two questions as not sure if I’m missing something,Is it possible to be able to export a patients appointment history?Also is it possible to export a patients clinical notes that includes the chart itself? Many Thanks
Morning! We moved over to Dentally on Tuesday and one of the clinicians took BW rads. They came up on the screen but then disappeared...does anybody know how or if we can retrieve them?
Is there any update/plan regarding the online booking restrictions to prevent NHS patients from booking private exam appointment.
I’ve noticed that it is possible to delete paid invoices from Dentally. On the API there is no webhook for invoices so I wanted to ask if there are any plans for an invoices webhook so I can be notified if an invoice is deleted or any other sort of workaround to handle this case?
It’s Week Two of Dentally’s Summer School/Winter Workshop! This week we’re going back to basics - to help new starters, or anyone who wants a refresher, to get to grips with Dentally. From Dentally Academy to in-app support, we’re here to help you every step of the way. Check out the full blog here 👉 Share this with new starters, and be sure to look out for Week Three coming next Tuesday - don’t forget to check out last week’s instalment too! What’s one thing you wish you’d had when you started using Dentally? Share your thoughts below! 👇
@Saymon Do Dentally have any plans to integrate with WhatsApp, it can be easier to manager (And cheaper than SMS) a few of our patients say they dont use SMS. Tom
It would be really handy if there was a way of running a report to find any appointments that are booked when the calendar is set to unavailable due to override. For example; we have a clinician who has booked annual leave- so the day is set to unavailable and turns grey. The only way you can find this is by manually searching but if you could run a report it would be much easier.
How are others charting IFAL cases? We still have patients visiting for hygiene and maintenance appointments, I’m curious how others use dentally for this.
Over the next six weeks, we’ll help you get the most out of Dentally – with practical tips and quick wins, as well as new features you might have missed. We're kicking off Week One with Charting & Mixed Dentition – just in time for the school holiday rush. With more kids in the chair, it’s the perfect moment to brush up on tools like condensed mixed dentition, enhanced socket selection and predictive dentition suggestions to make charting faster and clearer. Read the full blog here 👉Make sure you share this post with your new colleagues so they can get a jump-start when joining your team 🎉 Have you tried these handy charting tools yet? Drop your thoughts below! And check back here next Tuesday for your second instalment of Summer School/Winter Workshop 2025!
Could you add a feature that turned the banner at the top of the page to the same colour as they’re payment plan? Would make it much clearer if the patient was NHS, Pvt or Denplan at a glance.
We have moved from Exact to Dentally recently, we were not told, and didn’t think to ask that there is no Denplan tab on Dentally. We used this on exact for scoring and banding patients and for oral health scores. For our Denplan excel assessments this all needs to be recorded, how do other practices do this after moving to Dentally? Well need to go back to paper forms for scoring and banding, but how can we complete oral health scores?
Is there a way to turn off the ‘continuing treatment’ prefix when booking follow up appointments. At the moment if the patients name is too long or the appointment is too short I can’t see at a glance what they’re in for if I’m looking at the calendar.
Hi does anyone have experience of Tabeo finance? or use anything they would recommend for patients to be able to spread the costs of treatment? thanks
I noticed there was this problem 4 months ago in regards to the appointments not going back into unbooked from the clipboard. I have been on to support but they are telling me that once deleted from clipboard they are gone, which is untrue because we have been using this function for a number of weeks. I am at a loss as of what to do because I fear I have now lost some appointments which need to be booked in the future. Would any body have any knowledge of how to rectify this ?
Hi We are getting great uptake on Dentally online portal, where patients can cancel and book new appointments which is easier for patients, who work same hours and forget to reschceule, so can now do it themselves online. we have set to allow them to cancel before 48 hours, withing that, they are prompted to call clinic. however, we now have many patients, where they have canceleld, and auto expect their deposit refudned, but the system is not able to do it. resulting in pts calling or emailing clinic, thinking we have REFUSED to refund them. ITs a quick step on stripe link to process this refund, but sometimes, patients will cancel apts weeks out, and we dont see it, and then they call demaning refund. is it possible to allow auto refund via stripe, or add a note to refund auto txt / email on dentally, ‘your appointment is now canceleld bla bla bla, if you have a deposit paid you will need to contact the clinic directly to arrange refund, or similar. RegardsE
Hi everyone,We have seen reports that a few Community topics refuse to open and instead show a permission error or a blank screen. Our team is on it and is already working on a fix.What you might notice Clicking certain topics gives a “something went wrong” message Some links lead to an empty page instead of the expected discussion You may not find any questions when you click on a category such as “Practice Management” We will keep this thread updated as soon as we have news. Thank you for your patience while we sort things out.
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