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Question

Create patient in Dentally using Zapier

  • November 6, 2025
  • 5 replies
  • 108 views
R
Enthusiast
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Hi there, 

I’m trying to create a patient in Dentally from a Zap. The zap will pull patient data from a form on our website and then create that patient in Dentally. 

The first part is working correctly pulling the form data via a webhook, however the patient creation step isn’t working. I’m using the Dentally 1.3.0 version in Zapier.

I’ve tried multiple variants for submitting patient data, including copying data straight out of Dentally (so that the target field matches), but whenever I test it, it returns:

“Failed to create a patient in Dentally (1.3.0)

The app returned "The patient could not be processed".”

I wanted to check:

  1. is the Dentally Zapier app still supported?
  2. Any ideas on general issues with creating patients?
  3. Am I better using the API?

Thanks for any thoughts,

Tom

 

    5 replies

    Hebe Lowen
    Community Manager
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    • Hebe LowenCommunity Manager
    • Community Manager
    • November 12, 2025

    Hi ​@riverside, thanks for your message, we are looking into this for you and will come back to you as soon as we can, thank you for your patience!

    Hebe Lowen
    Community Manager
    Forum|alt.badge.img+9
    • Hebe LowenCommunity Manager
    • Community Manager
    • November 13, 2025

    Hi again ​@riverside - can you please raise this with the support team so a ticket can be raised and it can be investigated for you? 

    The team have confirmed 1.3.0 is the right Zapier app version and that there are no known issues, so if you raise it we can look into it further, thank you

    H
    Newcomer
    Forum|alt.badge.img

    Hi again ​@riverside - can you please raise this with the support team so a ticket can be raised and it can be investigated for you? 

    The team have confirmed 1.3.0 is the right Zapier app version and that there are no known issues, so if you raise it we can look into it further, thank you

     

    We had a similar issue. Please help us resolve it if possible.
    I can't contact customer support because I keep getting a bot that can't connect me to an operator.

    Saymon
    Community Manager
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    • SaymonCommunity Manager
    • Community Manager
    • February 17, 2026

    Hi ​@Humera Younis,

    I’ve sent a request to our team so they can reach out to you personally via the support chat. 😊 

    Saymon
    Community Manager
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    • SaymonCommunity Manager
    • Community Manager
    • February 17, 2026

    Hey again ​@Humera Younis,

    I’ve actually had a quick chat with our support team and they’ve confirmed that for the Dentally Zapier integration, the two events you can select are "appointment updated" and "new appointment" so a new patient record cannot be created from Zapier into Dentally right now.

    Full details about how the integration works with Dentally is on the Dentally Help article. 

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