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Question

Create patient in Dentally using Zapier

  • November 6, 2025
  • 2 replies
  • 48 views

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Hi there, 

I’m trying to create a patient in Dentally from a Zap. The zap will pull patient data from a form on our website and then create that patient in Dentally. 

The first part is working correctly pulling the form data via a webhook, however the patient creation step isn’t working. I’m using the Dentally 1.3.0 version in Zapier.

I’ve tried multiple variants for submitting patient data, including copying data straight out of Dentally (so that the target field matches), but whenever I test it, it returns:

“Failed to create a patient in Dentally (1.3.0)

The app returned "The patient could not be processed".”

I wanted to check:

  1. is the Dentally Zapier app still supported?
  2. Any ideas on general issues with creating patients?
  3. Am I better using the API?

Thanks for any thoughts,

Tom

 

2 replies

Hebe Lowen
Community Manager
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  • Community Manager
  • November 12, 2025

Hi ​@riverside, thanks for your message, we are looking into this for you and will come back to you as soon as we can, thank you for your patience!


Hebe Lowen
Community Manager
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  • Community Manager
  • November 13, 2025

Hi again ​@riverside - can you please raise this with the support team so a ticket can be raised and it can be investigated for you? 

The team have confirmed 1.3.0 is the right Zapier app version and that there are no known issues, so if you raise it we can look into it further, thank you