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It would be really handy if there was a way of running a report to find any appointments that are booked when the calendar is set to unavailable due to override. For example; we have a clinician who has booked annual leave- so the day is set to unavailable and turns grey. The only way you can find this is by manually searching but if you could run a report it would be much easier.
Could you add a feature that turned the banner at the top of the page to the same colour as they’re payment plan? Would make it much clearer if the patient was NHS, Pvt or Denplan at a glance.
@Saymon Do Dentally have any plans to integrate with WhatsApp, it can be easier to manager (And cheaper than SMS) a few of our patients say they dont use SMS. Tom
We have moved from Exact to Dentally recently, we were not told, and didn’t think to ask that there is no Denplan tab on Dentally. We used this on exact for scoring and banding patients and for oral health scores. For our Denplan excel assessments this all needs to be recorded, how do other practices do this after moving to Dentally? Well need to go back to paper forms for scoring and banding, but how can we complete oral health scores?
Is there a way to turn off the ‘continuing treatment’ prefix when booking follow up appointments. At the moment if the patients name is too long or the appointment is too short I can’t see at a glance what they’re in for if I’m looking at the calendar.
Hi all,just gauging if we can get a Dark Mode UI.Just seeing if anyone else is interested in this feature.back drop will become a comfortable black colour for your eyes instead of white everywhere.
Hi does anyone have experience of Tabeo finance? or use anything they would recommend for patients to be able to spread the costs of treatment? thanks
I noticed there was this problem 4 months ago in regards to the appointments not going back into unbooked from the clipboard. I have been on to support but they are telling me that once deleted from clipboard they are gone, which is untrue because we have been using this function for a number of weeks. I am at a loss as of what to do because I fear I have now lost some appointments which need to be booked in the future. Would any body have any knowledge of how to rectify this ?
Where does everyon source Dentally training for New Team Members? Does the Academy still exist?
HI DentallyWe are using the new accounts tab and I needed to refund 3 stripe deposits. On the old accounts view, the Stripe link was hyperlinked, so when you hit, took you to the actual stripe tranasction, to refund or amend. on the new accounts view there is no stripe hyperlink that I can find. Can you help? Am I missing it, or is it not there. it was very useful. Without it, I need to log into stripe, and scroll through transactions to find it, and with 5 clinics, it can be time comsuming. Today I just went back to old accounts view, used link and done in 3 clinics. RegardsEamonn
Hi We are getting great uptake on Dentally online portal, where patients can cancel and book new appointments which is easier for patients, who work same hours and forget to reschceule, so can now do it themselves online. we have set to allow them to cancel before 48 hours, withing that, they are prompted to call clinic. however, we now have many patients, where they have canceleld, and auto expect their deposit refudned, but the system is not able to do it. resulting in pts calling or emailing clinic, thinking we have REFUSED to refund them. ITs a quick step on stripe link to process this refund, but sometimes, patients will cancel apts weeks out, and we dont see it, and then they call demaning refund. is it possible to allow auto refund via stripe, or add a note to refund auto txt / email on dentally, ‘your appointment is now canceleld bla bla bla, if you have a deposit paid you will need to contact the clinic directly to arrange refund, or similar. RegardsE
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The treatment and base chart menu make putting thing on the chart a lot quicker but is there a reason why they are oriented the way they are?When hovering over the upper teeth the chart is projected downwards covering the lower teeth and vice versa. This makes it annoying to swap between the upper and lower arch quickly.
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