Catching up on Spilling the Teath?
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Most support tickets with any web site provider / SAAS (software as a service), automatically close tickets if they are not responded to, after about 10 days or so with automated emails to back it up. There always seems to be a rush at Dentally to c
Booking service-specific automatic appointment confirmations – urgently needed.
Our appointments used to print out on portrait orientation, with practice name and appointments included. Over the last couple of days, it has changed to landscape, and the appointments only are in the top left corner, with no practice detail's showi
Hi Product team,I need to flag a potential flaw/drawback of the online booking portal that we have found. We’ve found that the messaging/design of the Portal is most likely losing us new patient bookings. The good news is, I believe it can be fixed f
Hi everyone, hope you are all doing well and the new year is off to a good start. 😊 Running a practice means there is always a lot to juggle, whether it’s diaries, reminders, recalls, paperwork, reports or just keeping everything ticking along. We’d
Hi the tablets are not pairing up despite following instruction
Good morning,I can’t remember if I have already requested this! If so, please ignore!Is it possible to please look into Dentally automatically closing off bank holidays? It’s time consuming to have to close off every individual diary for each bank h
Hi team,I’m excited to see the now “Short notice” function on the diary. However, I’d like to see one additional function/filter added to the waitlist/short notice function.Many, if not all patients, have days/times they are available - eg Tuesday af
Is there a way to turn off this annoying new feature ‘ready to book’ or have it automatically toggled on by default? Its just another button to press before reception can book pts in.
I'd like to provide feedback on your DIrect Messages feature. The windows to see the list of contacts is too small, and there is no appropriate signs as to which conversation has been read or not. Perhaps this features requires some reworking, as it
We’ve just converted to Dentally. Does anybody allocate petty cash in the finances? We’re wondering the best way to do it in the system?Many thanks
Hi Dentally - where did the authentication page go in the API reference? Why was it removed?
Hi I had AI notes button on my Dentally log in previously. I disabled it cos I did not have a microphone back then. I now have a new microphone, Could you reintroduce the AI note button on the case note page please? Many thanks
Is there any way of chasing up responses to support tickets?we have some which are open for months. no response to prompts for updates…
Hi there, Hopefully in this platform we will be more lucky.For over two years now we have requested to your support team via chat if there is anyway to develop a feature able to run a report that identifies missing dental notes after a visit has been
Hi I tried to follow the instruction to add another option for adding a new ethnicity under the patient detail tab.however, it did not work. could you have a look please? cheers
It would be extremely useful to be able to colour code the different “kinds of correspondance” as it makes it immediately obvious without having to change the filter what is what. Example: If we attach an incoming referral from the hospital or anot
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