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It’s very confusing to know if we are selecting the right NHS codes as we cannot see the number of UDAs the individual items and whole COT is worth. please can you add features so that we can see the total UDA value for the entire treatment plan, and see individual UDA values for each treatment item within the plan
Hi all, When trying to update an existing waitlist entry object via the API by assigning an appointment id to the object, it never assigns the appointment id to the waitlist entry. It always returns the waitlist entry object with null as appointment id. Is this a known issue or is there a way to update a waitlist entry to say that it has a booked appointment? Cheers,
Dear Dentally Team,I wanted to suggest a small improvement that would make a big difference to how we work at reception. At the moment, when a dentist calls a patient into the surgery, the only indication we receive is a small status change to the letter “S”. This is very easy to miss, especially during busy times, and it means we have to constantly monitor the screen to avoid missing it. It would be extremely helpful to have a clearer notification for reception—such as a pop-up window when a dentist calls a patient. This would make the communication between reception and the clinical team much smoother and ensure patients are called promptly and efficiently. We believe this small addition could really improve the workflow for practices using Dentally.Thank you. Best regards, Kamila
Dear Customers,As you know, on Monday 20th October 2025 at 8.11am (UK time) AWS (Amazon Web Services) reported an outage that affected systems around the world. This platform supports some of our Dentally services, and the outage impacted our support chat/phone, two-factor authentication, Concierge access and SMS.AWS advised that their services were slowly recovering through the course of the day, and then confirmed they were operational and online at 11.53pm on Monday 20th October 2025.Our team has been working throughout the incident, including through the night, to ensure that Dentally is fully operational. As part of our investigation we identified that some SMS messages had failed to send during the outage. These included:task reminders medical history requests appointment cancellation confirmations booking confirmationsTo minimise the impact of these failed messages on your practice admin, our team have been able to send them today (Tuesday 21st October 2025). Please note: we hav
Hi all, When trying to update the status & patient_id of an appointment via the Dentally API we get the following message.{ "error": { "type": "invalid_request_error", "message": "The appointment could not be processed", "params": { "state": [ "The appointment can not be updated as the current status is: Confirmed" ], "patient_id": [ "can not change patients" ] } } }However when getting that appointment we are trying to update the state is still "state": "Pending"Updating only the state works, but not updating the patient_id.Would there be a workaround for this? Or what is the specific reason we cannot update the patient_id via the API?
We have just started with Dentally and chose is specifically for the Xero integration.As a dental prosthetic clinic we have only a few items that include GST. When going over to Xero it seems to default as GST Exclusive, even for a day where no items with GST were charged. I can manually alter this in Xero but that seems clunky and not a true “integration”.A bigger problem I am having is a day where we did three transactions, two which were GST free and one that included GST but in Xero GST has been charged on the total which is not correct, and the only way I can see to fix it is to redo the invoice with the days transactions individually, but again this seems like a lot of manual work when it should just do it correctly in the first place. Has anyone had similar issues with the Xero integration? How did you fix it or manage this?Thanks
Dear Dentally customers,You may have experienced issues while using Dentally today, Monday 20th October 2025. As you may have seen on some of the national mainstream news channels, this was caused by an AWS (Amazon Web Services) outage which affected systems around the world. This platform supports some of our Dentally services, including our support chat/phone, two-factor authentication, Concierge access and SMS.During the AWS outage, several services across Dentally have been affected, including our communication channels, meaning we were unable to communicate fully with you at certain points. We understand the impact this incident may have had on your practice, and that you were unable to reach our support team in the way you normally would.Some services are back online, and we will communicate with you in full when normal service has resumed — please don’t hesitate to get in touch via support chat if you have any concerns. We are collaborating closely with the team at AWS to unders
all of our clinipads and chats are down. we are unable to contact dentally
Any one else got no direct message service this morning please
Is anyone else having problems with dentally this morning- various functions, including the contact support function not working and unable to get ahold of anyone on the support number!?
MESSENGER IS DOWN - UNABLE TO CONTACT DENTALLY TO SPEAK TO ANYONE???? ALL CONTACT NUMBERS SIMPLY RING OUT
Hello @Saymon @David Rutherford @Molly H @Hansa Rastogi, there is an issue with direct messaging this morningNoone can send direct messages, support messages or get hold of Dentally by phone. Is there a problem that we havent been made aware of? Tom
Hello allIs it possible to link directly to a specific appointment type in the online booking.For example, let’s say I have setup a New Patient Exam. Is it possible to have an online booking link that only enables that appointment specifically.The use case would be:To include the New Patient Exam link in marketing correspondence (rather than a generic online booking link which requires choices by the patient). To create numerous New Patient Exams for specific practitioners and zones. We can then do the logic check ourselves (e.g. is the patient a young patient, old patient, interested in implants etc) and direct them to the correct booking link.It is important the link would be isolated - its only possible to book the specified appointment type with that link, the patient cannot override the flow.Thoughts?
Hi guys! We are looking to host our first implant open day on Monday 24th November and were wondering if there are any tips and tricks people can offer us who have hosted them before.Do you do goodie bags, do you involve every member of the team in the day and what logistical issues have you encountered on the day that we can hope to avoid?Thanks in advance! :)
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