Hi ​@Ali Afzal 👋

Thanks for flagging this. Our team is currently aware and they’re already investigating this as other customers have raised similar issues over the last couple of weeks, but we still need your practice’s specific log data so we can pin down what’s happening under the hood.

Could you have a chat with Support and mention this post in Community? They’ll ask for additional information so we can make sure your practice is part of the investigation & we can speed up the fix.

I’ll keep this thread updated as soon as we’ve got progress so that if others are experiencing the same issue you’re up to date. 😊

Hi ​@Saymon, 

We’ve provided additional information a couple of times, and it’s not just one practice we’re facing it all of our practices. It’s frustrating when you walk into work in the morning and the first thing reception asks you to do is re link iPad.

Dentally is recommending that we stop using the old iPad app, but we are struggling to convince the staff to adapt to the new app because it lacks efficiency and is inconvenient due to technical hiccups every other day. 
 

I hope the issue will be resolved quickly. 

Hi ​@Ali Afzal,

Quick update from the product team: we’re rolling out a Concierge tablet-connection fix. Our engineers will run a few checks next week to make sure the fix is working; once we’ve confirmed that everything is good, I’ll update here and add any details.

Thanks for your patience, should be smoother very soon. I’ll circle back once the release is live and verified 😊

I still have clinicians using the old ipad app because they find it quicker than using the new Concierge app to sign consent forms.  We will only ask them to sign consent when they are in the dental chair not before.   
 

is there a version of concierge which can be used without having to login each patient which take time? I understand data privacy and GDPR but surely if the app / ipad is under the control of the clinician can we not use a screen lock pin rather than go through all the motions of a patient’s date of birth and name etc.  it’s too fiddly and long with you have 10-15 min short appointment times and lots of patients.  

Hi ​@BCDC2023!
I understand what you mean as time is precious especially when you have one short appointment after the other. I believe swapping the identity check for a simple device PIN wouldn’t probably pass our checks and be a safe solution for our practices. I will still try to bring it up to our product team as I may be wrong and perhaps there’s a solution in-between that would allow you to save time. 

I’ll keep you posted. 🙏