Hi,
One of our clinicians has come back to work today after two weeks holiday, and her diary is not showing the greyed out areas for breaks or other closed diaries. In other words she has white space everywhere, including where there shouldn’t be! Is anyone else having this issue as she is the only one in the practice who is, the diary is displaying correctly in Reception. Thanks
Claire
+14Hi
I’ve checked internally and there aren’t any recent reports of this so we can exclude a widespread Dentally issue. Since Reception can see the grey unavailable time, it’s likely a local display issue on that PC rather than a diary setup problem. Let’s try a few things:
On the clinician’s PC
In the diary, click the Eye icon and hide, then re-add the clinician’s book.
Make sure you are on Practitioner view, not Rooms, and the correct location is selected.
Do a hard refresh (Ctrl or Cmd + Shift + R).
Try Incognito in Chrome. If that fixes it, an extension is interfering.
Clear site cache for app.dentally.co and set browser zoom to 100%.
Check Settings → Diary → Schedules that the schedule is enabled and breaks are still present.
If it is still all white
Log in on a second PC with the same user. If grey appears there, it confirms the issue is local to the first machine.
If nothing works, start a chat with Support in-app so we can take a closer look in your account. Hope that helps 😊
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