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Dentally + FocusDent MD740: How to Capture Images Using Camera Button?

  • March 18, 2026
  • 2 replies
  • 18 views

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Hi everyone,

We’ve just recently switched to Dentally (as of yesterday), and I’m looking for some advice regarding using an intraoral camera with the system.

We’re currently using a FocusDent MD740 (generic), and it’s set up under the “Legacy Capture Device.” The issue we’re facing is that the workflow feels quite clunky — we have to keep two separate windows open, and when capturing images, a pop-up appears requiring us to click “freeze” and then “capture.”

Unfortunately, this can only be done using the mouse, which means I can’t capture images directly myself while working — I have to rely on the nurse to do it. It’s quite inconvenient and interrupts the workflow.

Ideally, I’d like to:
• Use just one window
• Capture images directly using the button on the intraoral camera
• Avoid the extra pop-up and mouse interaction

Has anyone managed to set this up more efficiently, or found a workaround that allows direct capture via the camera button?

Any help or suggestions would be greatly appreciated!

Thanks in advance.

2 replies

Saymon
Community Manager
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  • Community Manager
  • March 19, 2026

Hi ​@Slavovv welcome to the Community 👋

This sounds like the usual experience when a camera is set up as a Legacy Capture Device. Generic intraoral cameras can work more smoothly in Dentally Vision if PIN Support is installed. This is what allows the capture or freeze button on the camera itself to work directly, instead of relying on the pop‑up and mouse clicks.

The steps in the Dentally help centre describe opening the Acquisition Agent, going into Preferences, installing PIN Support, confirming your camera in the command prompt window, and then enabling the “Use still pin with Generic Camera” option. After restarting Chrome or the computer, the camera button should function inside Dentally Vision.

 

If you follow those steps and the camera still behaves the same way, you can start a Support chat so the team can check the setup with you directly. 

Hope this helps make the workflow smoother.


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  • Author
  • Enthusiast
  • March 24, 2026

hat actuaorked, plus a bit more help from your support team, related with Google Chrome permissions. Thank you.