Currently, NHS Scotland claims in Dentally are sent almost immediately and become locked once submitted. If a mistake is made (for example a missing code), there is no option to edit, cancel, or resubmit the claim while it is in the Submitted status.
This means the only option is to contact Practitioner Services to request the claim be withdrawn, then correct the treatment plan and submit a new claim. This process can be time‑consuming and may lead to lost income when a small error is discovered after submission.
It would be very helpful if Dentally could allow a resubmit option after submission for Scotland claims, similar to workflows previously available in other systems. This would allow users to quickly correct missing codes or other claim details without needing to withdraw and recreate the claim.