Dear Dentally customers,

You may have experienced issues while using Dentally today, Monday 20th October 2025. As you may have seen on some of the national mainstream news channels, this was caused by an AWS (Amazon Web Services) outage which affected systems around the world. This platform supports some of our Dentally services, including our support chat/phone, two-factor authentication, Concierge access and SMS.

During the AWS outage, several services across Dentally have been affected, including our communication channels, meaning we were unable to communicate fully with you at certain points. We understand the impact this incident may have had on your practice, and that you were unable to reach our support team in the way you normally would.

Some services are back online, and we will communicate with you in full when normal service has resumed — please don’t hesitate to get in touch via support chat if you have any concerns. We are collaborating closely with the team at AWS to understand what happened and to ensure clear resolutions are made to reduce the likelihood of this happening in the future.

At Dentally, our priority is to provide a seamless and smooth experience for you and your patients. Thank you for your patience and continued support.

— James Harker

Executive Director, Henry Schein One UK and APAC