Concierge is part of our brand-new Portal tablet app for both Apple and Android. It allows patients to self-serve in the practice by completing outstanding actions on a device, giving them more control.

This new feature helps to provide an effortless in-practice experience for your patients, while reducing the administrative burden on your reception team. Find out more about how Concierge will improve your patient experience and reduce your workload in our blog.

Getting started

Ready to create a smooth patient experience with Concierge? Here are some steps to get you started:

• Make sure your tablet device will support Concierge – you’ll need either an Apple or Android device with the latest device software installed to download and run the app

• Set up your tablet device by pairing it with Dentally using our guide here - make sure you have access to your tablet and your normal computer at the same time

• When prompted to add a pairing code, remember it’s unique to you and you’ll need to type it exactly as it appears

• You can pair as many devices as your practice needs - and edit or delete paired devices from the ‘Devices’ page at any time

• Familiarise yourself with what the patient will see when they use Concierge in the practice so you can answer any questions they have

Once your device is set up, you’re ready to start using Concierge in your practice!

Got a question about using Concierge? Reach out to Ellie Bot and our support team via Live Chat or ask a question in the community!

If you’re not using Dentally Portal and want to explore how it can help you reach your business goals, get in touch!

Can't see these features right now? We're in the process of rolling them out, so if it's not visible yet, it will be soon!