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Custom portal appointment categories

  • March 24, 2026
  • 1 reply
  • 17 views

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It would be good if there was a straight forward way to charge for premium appointment times via the portal.

The only way I can think of doing that at the moment would be to duplicate all appointment types in the portal settings but change the appointment charge to the premium charge - but this would cause a cluttered and unfriendly UI.

A better way would be to manage premium appointment charges via zones in the diary combined with a percentage markup or set fee. Potentially the fee could be set/applied to a zone type in the portal settings. Prices would be displayed as “from £[default_price]” and then updated on selecting appointment times in a set diary zone, with the difference being displayed alongside the available times in the diary.

1 reply

Saymon
Dentally Team
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  • Dentally Team
  • March 25, 2026

Hi ​@DavidB2 👋

Thanks for sharing this - it sounds like a great suggestion! 

For anyone trying to achieve this today, the only supported approach is creating separate online appointment types with different prices and then tying each one to the right zone in Diary control.

So I’m logging this as a feature request: a “premium time” charge that’s driven by zones (set fee or % markup) in Portal settings and pricing shown as “from £X” and then updated once the patient picks a time in a premium zone.

f others would find this useful too, please add a comment below so our Product team can gauge demand.