Online Booking:
Under-18s are exempt from NHS dental charges, so we've named the services accordingly, e.g. "KIDS ONLY! - FREE NHS - age 0-12 - Oral Health Assessment". However, Portal still shows "Price £27.90" directly underneath the service name (screenshot attached). So the patient sees "FREE" in the title and a £27.90 price a line below it.
This has caused genuine confusion - we've had parents contact the practice asking whether they'll be charged, and some hesitate to book at all.
I called Dentally support to ask whether there's a way to switch the fee display off for these services, or set an alternative price for exempt groups. I couldn't find any setting for this myself, and support confirmed:
"As mentioned, it's not currently possible to change how the pricing of NHS treatment displays on Portal. However, I have put this through as a feature request for you so hopefully our Dev Team can implement this in the future!"
What we'd like to see is any of the following:
- A per-service toggle to hide the price on Portal
OR
- The ability to display a custom price label (e.g. "Free" or "£0.00") for a service.