The Dentally Support Chatbot has directed me to leave feedback here.
I don’t know if that’s correct, but here goes..
Congratulations Dentally team - I haven’t fed back about any problems with Dentally for over a year now - mainly because I’ve been so fatigued with feeding back problems, that I have simply stopped caring.
That is until this week, where everything broke spectacularly on Monday for most of the day, and again this afternoon, where it crawled for long enough to absolutely ruin our new patient clinic and cause us to over-run significantly.
Given my current level of burnout RE the state of the NHS, it takes something truly abysmal to get through the numb feeling that has replaced any previous joy in my career - but you have succeeded.
I’m currently inputting patient details that IT issues prevented me doing this afternoon, in my own unpaid time, and have used the opportunity to figure my way around the buttons having all been swapped around since Monday.
I can now say with some authority, that this latest quality of life improvement, will continue to make my job harder, well beyond the basic time taken to relearn where all the buttons are.
It is somehow now requiring more clicks than before, to be able to input all the data I’m supposed to, where I’m supposed to.
It feels almost like the user interface changes haven’t been tested by a clinician prior to rolling them out, and very much like a return to those initial heady days of our service pretty much bug testing the entire platform for free.
The timing with our service also trying to swap over to dentally Vision, is just hysterical.
I hope someone gets a laugh out of reading this, because I am honestly crying right now.
Best wishes.