Is there a feature were appointment confirmation can be automatically sent once booked in diary
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Hi
Yes, confirmations can go out automatically! If a patient books via Online Booking, they’ll receive a confirmation straight away.
For appointments your team adds in the diary, switch on automatic SMS confirmations here: Settings → Practice → Patient Communication → “Enable SMS confirmations?”. Pick when to send (e.g. 1 day before), customise the message, and you’re done. Patients can reply YES/NO and Dentally will update the appointment status for you. (you’ll probably need a Level 4 Admin user for this)
If you want extra control (by site, reason, plan, or to pair Email + SMS), you can also set this up with Settings → Automation → + New Rule (Type: Appointment) and apply your conditions.
Hope this helps 😊
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