Hi ​@DJmum 

The five-appointment limit only appears when “Appointment Card Printer” is enabled. That template is designed for small wallet cards, so it caps the list at five slots.

Here’s a quick fix:

1. Navigate to Settings --> Diary --> Appointments --> Appointment Printing

2. Untick “Appointment Card Printer”

3. Save

With that box unticked, Dentally switches to the standard A4/A5 template and prints every future appointment (page 2, 3, 4… as needed). Just keep Pages: All selected in the browser’s print dialog.

Keep in mind it’s a global setting, so everyone’s “Print” button will now use the longer template. If you ever need the five-row card again, re-tick the box. You can also find full step-by-step instructions in our Help Centre here  

Hope that sorts it 

I don’t have access to that setting. I will need to see if my PM can let me change the setting. Thanks.

I have spoken to those higher up, they changed the setting for me as I am not allowed access (due to it being a Global setting) and we were unable to get the appointment list to print correctly on our Zebra printer. Not sure if this is something that needs feeding back to the designers? Why does it have to be a global setting? Seems silly as not all practices will have the same printer settings.

Hi ​@DJmum 

The product team chose a global setting so the template stays consistent with branding and calibration, but I’ll make sure to log your feedback against an open feature request that asks for per-device control. The more real-world examples the designers see, the better the case, so thank you for raising it! 

Now, about your Zebra: you can still print the full list on that label printer, you just need to treat it like a miniature A4 printer. We can try this approach which is not quick unfortunately but I believe it should work. I’ll also have a chat with our Support team to see if they have other workarounds.

1. Create one custom label size in Windows (you only do this once).

   • Open Control Panel → Devices & Printers, right-click the Zebra, choose Printing Preferences.

   • Look for an Options, Stocks or Paper/Quality tab (name varies by driver).

   • Add a new form. Call it something obvious like “Dentally Long Label”—and set the dimensions. A good starting point is 70 mm × 200 mm (roughly 2.75″ × 7.9″); make it taller if you often print very long schedules; then click Save. 

2. (Optional) If you have macOS: when the browser dialog appears, click the Paper Size drop-down ➜ Manage Custom Sizes…, press the + button, and define a new sheet (again, ~70 mm × 200 mm works). Save it with an obvious name like “Dentally Long Label” and pick it whenever you print; Safari or Chrome will paginate just like Windows. Apple’s own help page shows the Manage Custom Sizes panel if you’ve never seen it before.

3. Back in the browser print preview (Chrome/Edge), pick that custom size.

   Keep orientation on Portrait, scale at 100 %, and margins set to None. Dentally’s HTML will now flow onto as many label-length “pages” as needed, page 2, 3, 4, without chopping text.

4. Fine-tune if the layout feels tight.

   If lines run too close to the edges, either nudge your custom height up by 20 mm or lower the browser’s scale slider to about 95 %. If the text suddenly looks fuzzy or grey, drop the Zebra’s Print Density a notch.

And that’s it: from now on you’ll click Print inside Dentally, choose “Dentally Long Label” in the preview, and the Zebra should roll out a neatly paged list.

(If one day you truly need wallet cards again, simply re-tick Appointment Card Printer, print the five-item card, then untick it afterwards.) 

Hope that helps ! I’ll update this post when I hear more from our Support team

I’ve heard back from our team and they’ve shared a couple of other things to try:

• When the appointment card printing disabled, like it should in your case now, you can simply select a different printer in PDF to print the A4 copy of the appointment list
• Within Dentally Appointments Tab, you can also take a snapshot of the pending appointments and print that directly as an image/screenshot. 

Hopefully these help! 

I am unable to try this now, as I can’t keep emailing head office to turn the setting on and off. Very frustrating. If it could be made a local setting, with lower level user access that would be amazing!

Thanks.