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We’re experiencing a couple of issues with the Concierge app that are causing confusion for our patients and staff:

Task Incompletion:

Patients using the concierge app sometimes see a message stating they still have one pending task, even after completing all required forms. (Please see the attached image for reference.)

HC3 Exemption Amount Entry:

We’re unable to enter HC3 exemption amounts in decimal values (e.g., £44.50). Only whole numbers seem to be accepted.

Any quick solution to these will be helpful. 

Thanks 

Hi Ali! 

 

Thanks for flagging this! I can see how that would be confusing for both patients and staff.

 

The best next step here would be to reach out to our Support team via chat as they can take a closer look and investigate these issues for you. I’ll give them a heads up for you. They’ll be able to check what’s happening with the Concierge app and provide guidance on both the task completion message and the HC3 exemption amount entry.

You can reach them directly through the chat widget in Dentally, and they’ll be happy to help! 

 

In the meantime, I’ll make sure to check if there’s any quick fix that can help you. 😊

 

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