We use the log a call drop down in the correspondence tab for about half of phone conversations that we have with patients. For example if a patient is phoning up because they are in pain or have lost a filling we have a list of questions that we ask to be able to triage them. It would be really useful to be able to pull across a template for this type of conversation to save us typing it up every time.
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Hi
This is a really great suggestion and actually something new we hadn’t come across before. Using Log a Call to triage patients over the phone makes total sense, and having a template to pull in would definitely save time and help keep things consistent.
It’s super helpful for our Product team to hear how you’re using this in practice, so I’ll pass it along to them for discovery. Thanks for taking the time to share it with us. 
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