Skip to main content

We went live with our online booking some 6 weeks ago.

On average we’re getting only 3-4 online bookings a week despite having the portal link in all our recall emails and reminder emails and mainly from existing NHS patients.  More importantly, we’re seeing a large number of these patients making multiple bookings and failing to turn up for any of the appointments.  

  1. Why does the portal allow users to book more than one of the same appointment without warning them to either cancel or rescedule an appointment?
  2. There is no feature to switch off online booking for persisten offenders, only an option to prevent further appointments in general (in the patient’s details tab) which is not the same thing as I might be happy for them to call and my staff book them in

What is the solution here because I can see this becoming an issue as not only are we seeing wasted appointment slots but multiple text msgs which just add up?

These are exactly the kinds of issues many of us have been hoping Dentally would address since the launch of the online booking feature. Unfortunately, it seems these concerns have not yet been prioritised, which is disappointing given the impact they’re having on practice operations specially NHS patient booking Private Exam appointments. 

Hi ​@BCDC2023 ​@Ali Afzal

I'm Luke, one of the Lead Product Designers at Dentally. Thank you both for flagging this, it's something we are aware of and we are looking into ways to improve the online booking experience at the moment!

We'd love to speak to you about your experience as part of our discovery - your feedback and insight would be incredibly valuable in helping us to shape Dentally Portal. If you're happy to share, I'll get in touch with you directly soon!

Thanks for your patience, we understand it's important that online booking works for you and we're working hard to resolve these issues and make it better for both you and your patients.

If any other users would also like to share their feedback, please reply below and we'll get in touch!

Hi

Happy to speak, please reach out to me on my number on your system or email me.

Thanks.

Regards

Danish

Your reply


Terms & ConditionsCookie settings

The market-leading cloud solution for faster, simpler dental practice management.

Designed in collaboration with dentists. Dentally allows you to work from anywhere, streamline your practice and free up valuable time.

© Dentally. All Rights Reserved.

Cookies Policy