Hi

We are getting great uptake on Dentally online portal, where patients can cancel and book new appointments which is easier for patients, who work same hours and forget to reschceule, so can now do it themselves online. 

we have set to allow them to cancel before 48 hours, withing that, they are prompted to call clinic. 

however, we now have many patients, where they have canceleld, and auto expect their deposit refudned, but the system is not able to do it. 

resulting in pts calling or emailing clinic, thinking we have REFUSED to refund them. 

ITs a quick step on stripe link to process this refund, but sometimes, patients will cancel apts weeks out, and we dont see it, and then they call demaning refund. 

is it possible to allow auto refund via stripe, or add a note to refund auto txt  / email on dentally, ‘your appointment is now canceleld bla bla bla, if you have a deposit paid you will need to contact the clinic directly to arrange refund, or similar. 

Regards

E