+6Hello all!
We have changed our plate scanner / processor from Apixia to Durr Vista Scan Mini
The processed images are now pixilated around dense areas i.e amalg fillings, we have been advised to increase dosage which has helped but not resolved. It seems bonkers that we need to radiate patients more now we have upgraded the unit.
Have any other practices had similar issues?
Many thanks
Annabel
+14Hi Annabel,
Thanks for flagging this. I’m really sorry to hear you’re experiencing issues with the image quality on your new Durr Vista Scan Mini. I get how frustrating it must be, especially after upgrading your unit.
I’ve reached out to our Vision Support team to look into this and will update the post as soon as I hear back. They might also get in touch with you directly to gather more details and help troubleshoot.
Hopefully we can get this resolved quickly! If anyone else is experiencing similar issues, feel free to add a comment below and we’ll make sure to follow up with you too.
+14Hi
Just a quick follow-up to let you know that a member of our Vision Support team will be in touch shortly to gather more details about the image quality issues you’re seeing around dense areas.
Thank you again for raising this. Hopefully we can get it resolved for you soon.
+6Thank you Saymon, Elliot from the support team has been in contact this morning 😁
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