Is there a way to change the payment allocation settings? At present they seem to allocate once the treatment is completed, but I was hoping there could be a way to allocate payments to specific dentists at the time of payment as we have a lot of treatments, Invisalign for example, that can take up to 6+ months and the dentist isn’t getting paid for the treatment until the whole course is complete. It would be nice to be able to filter it monthly.
Hey
Are you looking at the Payment Allocation / Income report or just the patient’s Account tab?
At the moment Dentally only locks a payment to a dentist when it can match that payment to an invoice in the dentist’s name. Until an invoice exists, the money sits as patient credit.
I can think of two ways to pay a dentist sooner on long cases (e.g. Invisalign) but I’d love to hear from other practices if you have any other workarounds!
Stage-bill (easiest): say you have a £3,500 plan, you can break that into, say, five £700 items and charge each stage when it’s done. Each stage invoice is paid immediately --> the dentist shows earnings that month.
Deposit invoice: you could create a £0.01 deposit invoice now, take the payment, then manually allocate it to that deposit and then re-allocate to the final invoice later. This way income lands on today’s report; only the balance waits for completion.
There’s no global toggle to auto-allocate at payment time (because the practitioner lives on the invoice, not the payment), but stage-billing usually solves the lag. Let me know if this helps. I’ll have a chat with our team and bring them into this conversation if there’s any additional info they can provide
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