Hi Ali,

Thanks for flagging this! I totally get how frustrating it is when things aren’t running smoothly, especially when it’s costing the practice. Let’s figure this out together !

After doing some research, It sounds like the issues with the task reminder messages might be linked to using the older iPad app. The newer Concierge setup does allow patients to sign consent forms chairside and is designed to handle these workflows more smoothly. I know switching systems can be a pain, and I’ll check in with the Product team to see if there’s anything else going on here that could help.

If you’re already using Concierge alongside the older app, it might be worth fully transitioning to the newer system as it’s built to replace the old app and should make things much easier in the long run. 

Hope this helps! 

Hi Saymon, 

Thank you for your help. 

i have asked the staff to start using the new conceirge app this morning. hopefully it will resolve the issue. 

Hey ​@Ali Afzal ! Just to touch base on the Task Reminder part, could you give some insights into where they’re not working for you, as I want to help make sure you’re getting as much value out of this feature as possible. Any insights would be great. Thank you!

The issue was that patients who had already completed the NHSPR form during their exam were still receiving task reminder messages to complete the form when they come back for treatment continuation.

We were using the iPad app to do the PR forms, which appeared to be causing the problem. Dentally has suggested switching to the new Concierge app, which will hopefully resolve this issue.