Is anyone else experiencing issues with the task reminder messages that Dentally automatically sends to patients? They’re not working perfectly for us but costing us.
Solved
Task Reminder isssues
+5- Savvy Contributor
- 9 replies
Best answer by Saymon
Hi Ali,
Thanks for flagging this! I totally get how frustrating it is when things aren’t running smoothly, especially when it’s costing the practice. Let’s figure this out together 😊!
After doing some research, It sounds like the issues with the task reminder messages might be linked to using the older iPad app. The newer Concierge setup does allow patients to sign consent forms chairside and is designed to handle these workflows more smoothly. I know switching systems can be a pain, and I’ll check in with the Product team to see if there’s anything else going on here that could help.
If you’re already using Concierge alongside the older app, it might be worth fully transitioning to the newer system as it’s built to replace the old app and should make things much easier in the long run.
Hope this helps!
This topic has been closed for replies.
+14- Community Manager
- 280 replies
- Answer
Hi Ali,
Thanks for flagging this! I totally get how frustrating it is when things aren’t running smoothly, especially when it’s costing the practice. Let’s figure this out together 😊!
After doing some research, It sounds like the issues with the task reminder messages might be linked to using the older iPad app. The newer Concierge setup does allow patients to sign consent forms chairside and is designed to handle these workflows more smoothly. I know switching systems can be a pain, and I’ll check in with the Product team to see if there’s anything else going on here that could help.
If you’re already using Concierge alongside the older app, it might be worth fully transitioning to the newer system as it’s built to replace the old app and should make things much easier in the long run.
Hope this helps!
+5- Savvy Contributor
- 9 replies
Hi Saymon,
Thank you for your help.
i have asked the staff to start using the new conceirge app this morning. hopefully it will resolve the issue.
- Dentally Team
- 6 replies
Hey
+5- Savvy Contributor
- 9 replies
The issue was that patients who had already completed the NHSPR form during their exam were still receiving task reminder messages to complete the form when they come back for treatment continuation.
We were using the iPad app to do the PR forms, which appeared to be causing the problem. Dentally has suggested switching to the new Concierge app, which will hopefully resolve this issue.
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