Try this,

1. Go to the parents account and click on “details”
2. Scroll down to “family”.  Here you will see the children linked to the parents account.
3. Next to the child’s name you will see what look like a “broken chain or a broken link icon”.
4. Click on this “icon” and it should unlink the child from the parents acount.  If you hover over that “icon” you should see this message pop up “Remove this patient from the family”

Hope this helps.

Hi,

Thanks for your reply.

Apologies, I didn’t make myself very clear - its the financial link I want to unlink, not remove them from the family group. Both the child and parent fees are showing on both financial screens (parent & child) - which is confusing, escpecially to my less experienced team members

Hi ​@clairem,

Thanks for bringing this up! Here’s what you can try for now:

• Switch back to the old patient details screen where the unlink feature works just fine.

• Or, get in touch with our Support team and they’ll help you sort it out.

We’re aware of the issue and our team is actively working on a fix to make things smoother. Thanks for your patience and for being an essential part of our community!