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Mastering recalls: the hidden growth engine of your practice
Recalls aren’t just admin tasks. They are a strategic engine for growth, retention, and care. Done well, recalls reduce cancellations, stabilise revenue, and build long-term relationships. Done poorly, they silently drain your time, income and team morale.
🧍♂️ 40%
of the UK population do not go to the dentist regularly
📉 42%
of patients are lost annually by the average practice
💷 £150
is the average cost of acquiring a new patient
🏆 Success spotlight: Queen Street Dental
🖥️ 30+ online bookings per month, saving 2.8 hours of phone time
📄 328 digital forms submitted in 6 months = 54+ hours saved on admin
📈 +35% increase in recall effectiveness since January 2024
⏱️ 20% uplift in chair time utilisation across 3 practitioners
✅ Failed to attend (FTA) rate consistently below 1%
Patients without recall dates won’t be contacted. This silent issue affects thousands of UK practices, often unnoticed until it’s too late. One missing field could cost your practice hundreds over time.
📊 New: Track your recall effectiveness
Use the new Recall Effectiveness dashboard to see at-a-glance how many recalls convert into booked and completed appointments. Filter by date, recall type, practitioner and more, then use the built-in action cards to plug any gaps.