April 2025 Changelog Highlights 🌟
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Hi Community! We are always looking for ways to improve Dentally based on your feedback, so we’d like to know your thoughts. We understand that the NHS does not specifically recommend hygiene appointments for children – only regular dental exams. To help us understand more about this and whether you would value the option to automatically exclude children from hygiene recalls, take a quick look at our poll below! 👀 Let us know if you have any more comments around child hygiene recalls below! 👇
I’m wondering if it is possible to generate a colour specific to when patients go from one provider to the next, with a 10 chair day it is very hard to see the crossover, if it was a different colour/description it would be easy for everyone from reception to provider to DA to pick this up
A patients invoice is showing up on takings report but not under the individual practitioners report. Any ideas on how to rectify this?
Hi,According to the audit data, the following endpoints are currently unavailable via the API: Audit Notes Tasks CaseMixes AutoCorrespondence Email Letter PatientChartImage PatientDocument PatientExemption PerioBpr TextMessage Specialists As a result, there's no way to access or query this data programmatically from the backend. Could you advise if there are plans to expose these endpoints, and if so, what the expected timeline might be?Each of these areas is of strategic importance to our service. For context, here’s how these endpoints are particularly useful for our organisation: Audit – Essential for tracking changes to patient data for governance and accountability. Notes / Tasks – Commonly used for bespoke alerts and reminders not supported natively by Dentally. CaseMixes – Required by commissioners; manual exports are inefficient at our service scale. AutoCorrespondence / Email / TextMessage / Letter – All essential for measuring engagement, perform
Will it be possible to add a dropdown field in the patients notes? For example, we want to include the reason code when a patient has a scan taken and want to make this simple to do (and difficult to omit). There is a list of standard responses we want the clinicians to use rather than free text/personal choice. In other forms packages you can set these up as a dropdown selection, I wonder if Dentally will go this way.
Hi Community! Did you know you can now search by NHS number? This saves time, helps you distinguish between similar patients and reduces the risk of errors. Simply type a % symbol followed by the patient’s NHS number, and then select them from the dropdown ✅ What else would make managing NHS patients easier? Leave your answers below! 👇
April 2025 Changelog Highlights 🌟 Hello Community! It’s time for some more exciting updates from this month – take a look at some highlights below and explore the Changelog here! 🆕 New: Easier arrivals/departures with the visit panel Introducing the new visit panel – a better way to view today’s appointments, check patients in and complete actions. With a single window, accessible anywhere in Dentally, you can view and verify details, book next recall appointments and update missing info. This feature even works seamlessly with Dentally Portal’s Concierge to provide a smooth arrivals/departures experience for you and your patients. Find out more about the new visit panel here! 🔜 Coming soon: Condensed mixed dentition We have added the ability to view mixed dentition on a condensed view in the chart, making it easier and quicker to chart child patients. This tool works in combination with other charting preferences such as condensed charting, root view and predictive dentition.
Hi all,I wondered what everyone's process for recording Lab Work is and if anyone has a good way of using the new Lab Work Log. I don’t see it being very helpful with just the “Sent, Received, Overdue” feature as it doesn’t give any details.Ideally we would have things like which Lab was used, date due back and description of the lab work. We currently use a custom waiting list for this but want it all in one place.Any suggestions from users or updates from Dentally regarding improvements on this feature would be great.Thanks!
This morning I had some great feedback from a patient that it would be faster and more convenient to be able to book online with Apple pay (when paying a deposit - which we have found has helped immensely with managing cancellation/DNA rates). I can see the value in this as some people when booking online on their mobile (the majority of people, I assume from general desktop vs mobile device activity) are on the go, and being able to leave their payment details quickly with Apple pay would be really useful. Potentially even secure some extra patients if we can make it more convenient and quick for them to book...
Hey Dentally Community! 👋 We know recalls can be a bit of a headache sometimes, so we want to hear from you. What’s tripping you up the most, and what nifty tricks have you discovered to get your patients in the door? Drop your vote and any extra tips or stories in the comments. If you want more info, check out our Help Centre and revisit our recalls tips post for some extra inspiration. Thanks for sharing your experience!
Hello Community! 👋We recently spoke to owner of Eclipse Dental Care, Matt Collins to find out more about his journey in dentistry. From a typical week balancing the demands of running a practice to the strategies he uses to switch off at the end of the day, see how your experience compares to your fellow dental professionals. Share your thoughts below and leave us a comment if you’d like to be featured! 👇 Can you tell us a bit about your practice? What makes it unique, and what are you most proud of? Whilst I feel we are not particularly unique, we are fairly proactive. I am most recently proud of our customer reviews. We get a lot of organic Google reviews and we have seen an uptick since adopting Working Feedback a few years ago. The patients we have clearly appreciate the staff and the interactions. This makes it all worthwhile as a practice owner. If you put the patient first, then some profit tends to follow. We obviously need to be profitable or we'd go bust, but profit is not
Hi all, In the API I can retrieve current opening hours per practice through the sites endpoint. Is there also a way to retrieve historical data for the opening times? Or even just the mutations of the opening hours?
I’ve recently come across a couple of children who’s accounts are “linked” to the account of a parent, but I can’t find a way to “unlink” them. I’ve tried changing the name on the patient screen but when I try to save the chnage it reverts back to the parent.I can see why some practices might like this feature, but I don’t. It’s too confusing for an inexperienced Receptionist as it shows both patients’ charges and payments on both accounts.Can anyone explain how to “unlink” these please?
Introducing a more efficient way to manage patient visits – check today’s appointments from anywhere in Dentally and start transforming your reception workflow. Now at a glance you can: Check if a patient has multiple appointments today 🗓️ View and verify their details and update missing info 📝 Identify which actions the patient needs to complete before or after their appointment ✅ …and much more! So how does it work? Simply click the arrow button in the left-hand sidebar to view today’s visits. The panel slides open and closed on the right of your screen so you can complete a range of actions from anywhere within Dentally. Plus, by integrating with Concierge, you can streamline your arrivals/departures and provide your patients with a smooth experience. Have you tried this exciting new feature yet? Share your feedback and let us know your thoughts so we can help transform your reception workflows. To discover more on visits, click here!
Good morning all,Regarding cancelled appointments - these used to automatically ping back to the ‘unbooked appointments’ list when the appointment was cancelled which was really helpful, particularly if a patient was not rebooking straight away. Also any ‘notes’ added to the appointment with more info about the cancellation was automatically removed when it got placed back in the unbooked appointments list. This facility seems to have gone which means a cancelled appointment now just sits in the patient appointment list. When the patient subsequently calls to rebook, the receptionist has to search in the patient appointment list for it and add it to the clipboard (which also retains all the notes about the previous cancellation), rebook the appointment and then delete all the cancelled appointment info in the notes. Our reception team would love it if the original arrangement for how the cancelled appointment is shown is reinstated! What’s the chances please?!Many thanksKate
I want to know what tips people have for managing their membership plans in Dentally including how to keep track of quotas and discounts (not necessarily only through the portal but also keeping track in core Dentally) and also ensuring correct pricing for each plan?
How are others charting IFAL cases? We still have patients visiting for hygiene and maintenance appointments, I’m curious how others use dentally for this.
We take deposits for various treatments to occur in the future. The payment will go as unallocated or unexplained. How can we prevent a £100 deposit for e.g. EMS Airflow hygiene being deducted because an associate has charged something else e.g. Band 1 NHS £26.50 to the account thereby reducing the deposit to £73.20 and reception staff being none the wiser because they let the patient go as there is no longer a negative £-26.50 balance showing.We have had many many instances where we cannot “reserve” and lock a deposit on the account for the actual treatment it was meant for, rather than it being deducted against something else the patient has done. Patient then complains in future saying “I already paid £150 for my airflow hygiene” when they know full well that we didn’t charge them for their other treatments e.g. Band 1 NHS because it has netted off.
Where does everyon source Dentally training for New Team Members? Does the Academy still exist?
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