Skip to main content

Hi ​@Saymon ​@Molly H ​@Simon Guiver 

Is there a way within Dentally/Portal that we can send people a password reset link. A few pts have said they cannot get onto the portal because the 2FA codes that come through dont come straight away and also if they are on a mobile they have to leave thta screen to get the code. 

Unfortunatley not everyone is tech savvy so I feel there needs to be an easier way for them to logon and/or reset their passwords and I think more people would use it then. 

Does anyone else have problems with people using (or refusing to use) the portal 

Hey ​@RegentStreet85! 

I get that it can feel like additional steps for some patients, the additional steps are there to keep their clinical data safe and to meet the security standards we have to follow.

At the moment only the patient can start a password reset: they click Forgot password? on the Portal sign-in page, pick up the email we send, and then finish the login with the six-digit text message. Practices can’t trigger that email on a patient’s behalf and the SMS code is compulsory each time they sign in. I’ll let ​@Simon Guiver add any additional details. 

I know other practices have logged similar concerns regarding the user experience and the team have bundled them into a wider user-experience project. I’ll add your feedback to that ticket so the demand is clear, and I’ll keep you posted as soon as we have news. 😊

I just wondered if patients really need to have that 2 stage  authentication? Our patients too get fed uk with the text code.  As a patient of a GP practice  I have the NHS app and with just my email address and password I have access to all my medical notes… why is dentistry so different? 

Reply


Terms & ConditionsCookie settings

The market-leading cloud solution for faster, simpler dental practice management.

Designed in collaboration with dentists. Dentally allows you to work from anywhere, streamline your practice and free up valuable time.

© Dentally. All Rights Reserved.

Cookies Policy