Dentally Hot Topics 🔥 - Effective recalls
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Hi, Is there any way to see a log of changes that have been made to a specific appointment, eg if the appointment has been moved last minute (but not cancelled) or if the time of the appointment has been lengthened. On SOE there was a function where all the changes to a specific appointment were logged. It is very helpful when there is a patient who is a constantly cancelling or changing appointments last minute as it provides evidence.Many thanksMarian, Bupa Windsor
Hi Is there a way that our patients with only a home telephone number can receive a text reminder for their appointment(s). Kind regardsSarah SleapChalkwell Dental Practice
What are the community thoughts on the Concierge/New application? Are we the only ones experiencing issues, or is it not yet a fully ready-to-use product?
I was wondering if there was an option to show the treating dentist when printing a daylist? Our hygienists charge the dentist a fee for seeing their Denplan patients and it would just be quicker if this was written on the daylist instead of checking each patient individually as they keep forgetting and then come pay day, it is my job to go through the entire month and check for them 🙃
we find that though portal has been rstricted to private pat only it allows NHS patient to make appointment online - has anyone else experienced this>?
Hi The charting function has changed recently for retained roots. Restorations previously charted have disappeared from the chart and it is not possible to chart a new filling.The only way I have found to chart a restoration is to remove the retained root status.Can this be fixed, please?
Are the team @Dentally aware that when you add a family member from the patients record, it automatically pulls through information from the family record to the new member, this includes: Payment Plan Dentist Hygienist Recall Dates Email addressThis is far from ideal :-(
Would it be possible to have the “template notes” button in the text boxes when creating an estimate? (body, footer, payment terms) this would allow addition of treatment specific consent information text to be added to estimates with a few shortcut keystrokes. Would massively streamline getting relevant consent from a signed estimate.
We’ve had patients being booked in with the wrong dentist from the clipboard because empty slots in the appointment book flash as available across all dentists. Is it possible to make the available appointment book slots only flash in the column of the dentist the patient is registered with? This should reduce the risk of booking with the wrong dentist
Top 3 tips to make life easier x
We’re experiencing a couple of issues with the Concierge app that are causing confusion for our patients and staff:Task Incompletion:Patients using the concierge app sometimes see a message stating they still have one pending task, even after completing all required forms. (Please see the attached image for reference.)HC3 Exemption Amount Entry:We’re unable to enter HC3 exemption amounts in decimal values (e.g., £44.50). Only whole numbers seem to be accepted.Any quick solution to these will be helpful. Thanks
Hi - we’ve spotted Correspondences being added as an (undocumented) scope to the API in the OAuth process. Is this a new object and if so how can we access it?Being able to read and write correspondence and/or basic pop-up notes would be a huge help.
Hi allHope everyone is wellWe want to update out CRM to allow us to sync booked leads with denally, but unsure if Dentally’s API is 2 way. We spoke to a company that claims to help, but they didn’t!Does anyone have information on this. Many thanks
Hi,I’m sure that I can’t be the only dentist frustrated with Dentally’s reticence to provide an extra and intraoral Mouth Map… how else can we record oral pathology each time we see our patients? I’ve been regularly asking for this facility since moving from SOE to Dentally in 2020, but to date, no progress! Perhaps the community could help push Dentally’s software development team to facilitate this extremely important function; it seems crazy to have to revert to separate paper-based records!
Good morning,Is it possible for Dentally to consider a development to the Patient Booking Portal whereby a patient only has the option to book the dental check relevant to their payment plan? We currently have private, Denplan Essentials and Denplan Care with differing length of appointments. So it can cause a bit of issue if the patient selects the wrong type of dental check. However if I’m missing something and there is an option to already isolate these please do let me know!Many thanksKateBHD
Is it possible to assign tasks to multiple people rather than setting sub tasks?
We often send feedback requests/ aftercare instructions/ tx plas to patients post appointment but prefer to not bombard them with estimates/invoices emails all at the once. Is there an option to schedule emails so they can be sent at more strategic times of the day when patients are likely to respond ? Bit like the gmail boomergang?
Hi everyone, we’re looking to label treatments on our treatment plans more effectively to differentiate between those that require immediate attention and those that are part of a second phase of care or proactive/preventative treatment. While we can rename the appointment numbers on the plan, the titles don’t seem to reflect these changes when the plan is printed. Does anyone know a workaround or a way to customise the printed plan to show these distinctions clearly?
We have previously instructed the team to explain all transactions, including deposits, to ensure that incorrect deposits are not linked when a new invoice comes in. However, they are frequently forgetting to unlink and match the deposits to the correct invoices. I would love to hear how you are managing this @Lesley Morgan-Barlowx
Hi, has anyone noticed if Dentally is accurately selecting the correct patients for the recall list? I'm experiencing issues at two sites, and Dentally support has identified a bug that's costing us, especially since we've enabled some automations for recalls and patient communication.
I’m curious to learn about how other practices are structuring their appointments. Are you still operating separate hygiene and examination appointments, or have you moved towards therapist-led exams? 😉
Hi, I was thinking of upgrading plan and I was interested to hear experience on lock in e.g is it possible to upgrade from standard to advanced and if I don’t feel the benefits in a few months can I downgrade back to standard easily?
Hi, what are the guidelines for customising email signatures to be more on brand and match that of our main email system, or ideally, will Dentally ever integrate with Office 365.for example as a mail relay so it's all handled in one place?I am keen to tailor the messaging and offers on the patient Comms as we send most of this out through Dentally to existing patients. Thanks
hi,hope everyone is doing well.Any advice how to use dentally specially when we need to paid practitioner? how can i run the report?I’m so new in this software. Many thanks for your help.
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