Questions & Feature Requests

Whenever I log in to Community it logs me out of Dentally, so I have to log back in again. Could this be fixed so it doesn’t log me out Dentally, it’s so irritating!!

I would like to see a way, when we are creating an estimate, we can choose whether we want already completed tx included or not. Sometimes it can be a bit much when the private estimate includes tx that has already been included - bc the patient has obviously already paid for that tx. We can click on/off when generating a pre-d, so it would be nice to see the same feature in creating estimates 

It would be useful if Dentally could automatically email a clinician or their PA when an appointment is booked in the diary, so visiting clinicians don’t need to constantly check the calendar.

Since moving from SOE we have found some options that we used a lot not available.One is the templates that we could create to use when making notes as a pop up for staff to read. It would be useful if this could be available on Dentally

Is there a way that a tab can be added to the patients Details screen for when you send out Recall Reminders, and the patient responds with “Remove Me - I dont want to be Contacted regarding this” The way it is removed at the moment works, however then that patient shows on the Find patients unassigned to an automated recall workflow reportPatients can get a little angry when you contact them if they have requested not to be contacted.  

A depart bar with patients next appt and balance on the calenda would be amazing. it is super frustrating having to leave the calendar everytime to put a payment on or even just see if one is due/ next apt is charted. 

my feedback is that the new clinical notes interface is clumsy and makes it very difficult to follow what has been happening within the treatment course. The template interface is also very clunky and it makes the system and the update being rolled out appear like it is downgrading the software and the dentist and nurse experience is more awkward. The old way of recording notes and the template interface was WAY BETTER as it was clear and concise, it was easy for any person on the dental team to follow the notes trailwhy was this rolled out without a consultation period? I may have looked at another cloud software provider if I knew this was going to be a new way of note taking which could not be changed. providers should be able to choose between the systems, this would allow for a more immersive and enjoyable experience for your users

I am a new user to Dentally and love the pocket chart but I am surprised there is no streamlined way to do a full periodontal diagnosis with the BPE.  This was a feature on SOE and allowed for easy comparison over the years.

hello, since last week you have changed the font so now when looking at cloud gallery the date is not compleltly visible anymore - why for this change? and can you change back it is so inconveniant 

Hi has there been any updates on being able to group message yet? thanks 

hi - dont know if im maybe doing it wrong but i did speak to Ellie on the dentally support and she said it cant be done so im gonna throw it out to the community. does anyone know or can anyone possibly set up - when a dentist has created an appointment to be booked with set time and date if when trying to book said appointment it can take me to the day that he/she has decided to select? instead of me manually having to find said date. 

Please can we add a feature to be able to scan directly into the correspondence tab. It is very time consuming to have to scan to the computer drive first and then upload. Also it would beneficial to be able to attach documents and xrays directly from dentally rather than having to download them then open and email and attach them from the drive.thanks

Is there a version of the AI clinical notes system that uses ambient listening to automatically capture and document the consultation?  Thanks!!

When a patient fails to come back, in SOE treatment went into a miscellaneous tab and when you opened patient record it was still charted on the base chart so you could see what was still outstanding when a patient comes back again. Is there something similar or can be done?

Hi, We are trying to figure out the most streamline way of patients signing consent forms digitally on our iPads. It would be great if there was a ‘consent tab’ available on the dentally templates, so they can sign consent just like they would sign an estimate. Can anyone shed some light on what you currently do with this. Thanking you in advance :-)

I am finding that when ready to book appts are being booked they are not being linked automatically with the date and therefore dissapearing from the ready to book. This results in the wrong next appts being booked or same appt being booked twice

I use Dentally API access to create custom reports, but have found v1 lacking in areas. I understand the “NexGen API” that has been promised for sometime has been released (congrats). When and how can we practice principals begin to use it? I can’t find the NexGen API documentation, and the v1 API documentation makes no mention of it as far as I can tell.

Having trouble as my account wont let me task any dentists who work across two of our locations as my setting only give me access to one location. Dentist see patients across both sites But I only work in one so am not allowed access to the other location.  Any suggestions ? 

In “Create Referral” workflow on the patient chart page, I cannot access all my saved external referral specialists from the external referral specialist drop down menu. It only shows the first 24 in alphabetical order. It won’t populate from partial typing of the name or form the full name, and says “not found”  when the search name/part name is entered, beyong the first 24 stored on my list. Is this a general fault? Ellie has made me try various different troubleshooting solutions, but none solve the problem.Thank you for any feedback.Niamh

I find it so hard to process refunds and clear off bad debt. I follow the support instructions but sometimes it works and sometimes it doesn't! there needs to be a much easier way to do it. Instead of having to put invoices on and take payments and add notes maybe just a ‘Refund’ button which automatically takes the money off the account. Same for correcting patient debt, it feels like its such a long process just to do a simple task :(

Hi team,This is a simple request which I’ve spoken about with the Dentally Support team before, hopefully it will be easy to implement as it will create some small but important productivity savings.We print off our daily takings report to check and sign off as there is a “Print” button for Dentally.However, there are also 2 other reports we are using on a daily basis to check and sign off to improve financial control:1. Invoices (To check all invoices are cleared or otherwise sign off why they are unpaid)Payment allocations - Practitioners to sign off on their allocations to ensure there are no errors at end of month.Currently our team are either taking multiple screenshots to capture all the data, and pasting in Word to print.This is not the most efficient, especially for Payment Allocations for practitioners as there are multiple pages each day in the report. It would be so much more efficient to have a ‘print’ button as we do for Takings - is it possible to add this in please?

We need end of day banking sheets for each clinician rather than a banking sheet that have everyone on. 

Hey - I think it should be an option to always send medical history forms to in house Ipads, as not all patients have smart phones/may need help to update theirs. Some patients need to update them more frequently too. 

Hi!At the moment, Dentally is only allowing to capture one email address per patient record. Is there a way that it can capture more than one per patient. so that it will work in automation notifications?Thank you.

Since the last update these is a problem with how any of the base charting and treatment that was imported into dentally from other systems (ours was SOE) is layered. Its making the base charting appear over the treatment which makes it look like the patients have mouths full of untreated cavities.The only way we have found to resolve the issue is to manually go though and delete the previously charted cavities which takes a while as we have to do it for every patient.Can this go back to how is was before? before the most recent update this wasn’t a problem.