We had a pt today who arrived at the wrong time for his appt...12pm arrival for a 3.30 booked appt. Pt just took a seat.As its self check in, the system simply checked him in. Is there anything can be done so if the pt arrives early or late...its flags up to see reception ????
Question
concierge...pt arriving at wrong time
+4- Community Manager
Hi Paddy, in this scenario I would suggest using Kiosk for patient check-in as this gives the patient much clearer instructions on how early they are. Kiosk also allows you to customise lateness so you can control how late patients can be before they check-in. You can find out more here.
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