Hi everyone, I wanted to get your thoughts and potentially feed back to the Dentally team some issues our patients have experienced with our Online Portal.
This does not happen with every patient but I have received a few complaints of “going round in circles” when it comes to verifying/logging in to the online portal?
The complaint seems to surround two verifications needed (SMS & Email) and struggling to reset their password if forgotten, and when they do use both of these methods to verify themselves they seem to end up right where they started.
Has anyone else experienced these issues/received a similar complaint from their patients?
Also does anyone know the best way to guide the patient when issues like this do occur? I fully understand that this could be user error and would like to assist patients correctly.