Appointment confirmation/reminder

Have been waiting for this option for a while. It’s quite frustrating when a patient books in for say next year, you click on that specific appointment to send them an SMS or email and it will only send them their next booked earliest appointment, not the one you wanted to send. So you have to manually edit the date and time, which unfortunately can result in human error. 

We’ve had patients who have both exam and hygiene booked, only receive the reminder for the exam forgotten they have a hygiene appointment following their exam, and then cancelling the hygiene as they had not accounted for the additional time in the practice in their plans. 

It does however group all appointments booked when right clicking on an appointment and selecting ‘print’ - but if this print option could be added to the Appointments tab, this would be useful also. 

Hello! Thank you for your feedback. Can I please clarify, is this in the instance of confirming attendance of a future appointment or to notify patients a future appointment was successfully booked? 

It’s just to notify of what appointments they have booked. A lot of our patients aren’t web app savvy and so won’t consider checking there and will rely on us sending them and email or SMS to tell them what they have booked in with us.