So we have SMSs and Emails that bounce...for various reasons.
We either resend or work out whats wrong and use another form of communication to get the right details…
but then they get archived(and theres no reporting on who’s archived what)….and the problem goes away...or does it!
If the patient doesn't get back to us - we try and task(habit being built!) to follow up again but that doesn't always work
I’m thinking of some sort of bounced inbox for SMS and Emails, that we can work on and mark completed once we’ve got their details and the sms or email has gone through successfully(or it could figure it out automatically! :)) ...so it doesn't clog the main inbox but we don't lose sight in archived section.