Hi team,

We have the Dashboard where we can see a forecast of our practitioner utilisation (commonly referred to as CTU or chair time utilisation), which is really helpful for practice management.

However, to my knowledge, there is nothing to review historical CTU which is a major gap for practice management. Or if I am missing where it is already there, please point it out to me on Dentally as it would be really helpful.

One of the key metrics for any business is productivity of resources, and CTU is a key element of practice productivity. I have heard that your add-on software lets you access this, however I think its a huge gap that Dentally does not let you report on historical CTU as a very basic metric for practice performance. Also not to mention, I am aware from some peers that several competitor software platforms do offer this in the standard offering.
 

It should be a standard metric given in the software - The data is already available through the calendar (available hours), and completed appointments. I understand the need to offer some users more advanced analytics/dashboards through your add on software, but CTU is really so basic and key that it should be included within Dentally itself.

No practice can really manage itself well, without it. 

As the data is already available easily within Dentally, I’m flagging this to see if the Dashboard can be updated to look historically, or another report/option to provide CTU. Really, its just the “hours available” reporting that is missing. We can already easily find our total appointment hours in the appointment report, if we had to calculate CTU manually, and this would be the second-best option at the very least to have available.