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Today we had a medical emergency at the practice. On Exact we had a button we could press which would alert all clinicians logged in of an emergency situation on their computers.There is no feature on dentally yet, therefore my suggestion would be if we could one day have a feature where we can alert all clinicians of such a situation, as there were multiple clinicians unaware of this today whilst they were in their rooms. Vas - Receptionist Smile Dental Care Gosport

Hi, I am getting used to Dentally but struggling to find a report that works for collecting debt. I am able to get all historical and current debt that is owing but only want to see last months.I have clicked next appointment and selected unknown, I have also edited the days on account debt.I want to see completed treatment where they owe for last month, what is the best way? 

Does anyone know if there is a way to search for something specifically in the previous notes? There was a search function on Exact where you could type, for example, ‘UR2’ and you could then see all notes mentioning the tooth. If this is not possible, could this function be added?

Hi guys, We have prev used Exact and were able to do Denplan assessments through it (had a Denplan tab) in patients details etc. How do we now do that in Dentally?

Hi everyone is there a way to set minimum appointment duration times with each appointment reason?Also can it be more user friendly as most of our dentists who have been working in the industry for the past 40 years are not finding it easy to use.

It’s very confusing to know if we are selecting the right NHS codes as we cannot see the number of UDAs the individual items and whole COT is worth. please can you add features so that we can see the total UDA value for the entire treatment plan, and see individual UDA values for each treatment item within the plan

all of our clinipads and chats are down. we are unable to contact dentally 

MESSENGER IS DOWN - UNABLE TO CONTACT DENTALLY TO SPEAK TO ANYONE???? ALL CONTACT NUMBERS SIMPLY RING OUT 

Hello  ​@Saymon  ​@David Rutherford ​@Molly H ​@Hansa Rastogi, there is an issue with direct messaging this morningNoone can send direct messages, support messages or get hold of Dentally by phone.  Is there a problem that we havent been made aware of? Tom 

So following the Was Not Brought Policy that was implemented in 2021 we marked children as Was Not Brought (WNB), since moving over to Dentally we have noticed that if we mark children as WNB they disappear out of the diary. For now we are putting FTA but is there a way to put WNB and them still be in the diary for rec to follow up. 

Id like to request the following changes to dentallywe need to be able to chart mobility index on the actual chart itself we need to be able to send out group messages to people logged on we need “quick plans” for sending out direct messages to staff members like SOE had we need a proper UDA tracker just how SOE had, to keep us on track

Our clinic accepts government vouchers - these patients don't get billed for their care as the invoices have to be made out to the government. It would save us a huge amount of time if dentally had a 3rd party billing option as we currently manually duplicate all these vouchers into another billing software to issue invoices. 

Is anyone using AI voice? Is this the same as Chairsyde?Any good?Does it work with noise/music/ other people talking in the background? 

there seems to be a breakage in x ray bridging link for the whole practice. we had to do it yesterday now it happens again this morning 

Hello Dentally Community,Our practice greatly appreciates the ease of clicking a button to put a new referral through the patients file on Dentally. However, we feel it would be beneficial for everyone if your system could pick up any referral activity. Where it currently says “Success” in green, it could say “action needed” (if hospital requires additional info) and be orange or “failed” (if referral rejected) in red. This could also be automatically flagged to the dentist in notifications when the status changes to orange or red. It would make sense to create referral reports based on the referrals.Many thanks for your consideration.East Mews

Hi,One of our clinicians has come back to work today after two weeks holiday, and her diary is not showing the greyed out areas for breaks or other closed diaries. In other words she has white space everywhere, including where there shouldn’t be! Is anyone else having this issue as she is the only one in the practice who is, the diary is displaying correctly in Reception. ThanksClaire

Hi ​@Saymon Do you know if Dentally have any plans to improve the instant messaging feature. We use this a lot in our practice and we miss the feature that enabled us to message a group of people at the same time ie, messaging both receptionists at once. Also, the aesthetics look a little clumsy as one of our clinicians has a long name and her name doesnt fit correctly therefore doesnt show how many messages outstanding form her

Is there any possibility that when our SMS recalls, reminders or any text message sent from Dentally that instead of just displaying our allocated mobile number that it appears as our practice name? Much like when Dentally sends us our 2FA SMS it shows up as ‘DENTALLY’ and not a random mobile number. This will help practices limit the amount of characters needed per SMS by not having to sign off as their practice name each time. Also, I’ve noticed our staff occasionally send SMS’s and sign off as their first names, which if the patient hasn’t saved the number as our practice, it may just come across as from a random person. 

It’s Week Two of Dentally’s Summer School/Winter Workshop!  This week we’re going back to basics - to help new starters, or anyone who wants a refresher, to get to grips with Dentally. From Dentally Academy to in-app support, we’re here to help you every step of the way. Check out the full blog here 👉 Share this with new starters, and be sure to look out for Week Three coming next Tuesday - don’t forget to check out last week’s instalment too! What’s one thing you wish you’d had when you started using Dentally? Share your thoughts below! 👇

​@Saymon  Do Dentally have any plans to integrate with WhatsApp, it can be easier to manager (And cheaper than SMS) a few of our patients say they dont use SMS. Tom 

Welcome to the Dentally community! 🎉 You’re now part of a group of professionals dedicated to advancing dental care with the help of innovative technology. Take a moment to introduce yourself, tell us a bit about your role or your practice, what brings you here, and maybe something fun about yourself (like your go-to way to unwind after a busy day at the practice!). It’s a great way to connect with fellow members and start building relationships within our community. Don’t be shy! Jump in and say hello! 👋

Good morning all,Regarding cancelled appointments - these used to automatically ping back to the ‘unbooked appointments’ list when the appointment was cancelled which was really helpful, particularly if a patient was not rebooking straight away.  Also any ‘notes’ added to the appointment with more info about the cancellation was automatically removed when it got placed back in the unbooked appointments list.  This facility seems to have gone which means a cancelled appointment now just sits in the patient appointment list.  When the patient subsequently calls to rebook, the receptionist has to search in the patient appointment list for it and add it to the clipboard (which also retains all the notes about the previous cancellation), rebook the appointment and then delete all the cancelled appointment info in the notes.  Our reception team would love it if the original arrangement for how the cancelled appointment is shown is reinstated!  What’s the chances please?!Many thanksKate

Hi, first time posting and this may have been asked already but….does anyone else have a problem when booking an impressions appointment it shows as “null” in the diary? The dentist always requests the appointments and we book as linked appointments, but we’re finding that even though it shows as “impressions” on the patient chart it shows as “null” in the diary. We’ve checked our settings and can’t see a problem. If we then double click on the appointment it will change and show the correct information, but as soon as we click on someone else or refresh the diary it will revert to null.Any ideas gratefully received as it’s driving us mad! TIA

HI all we have added new questions to our Medical History form on Dentally, but when we send then out to patients and they select YES, it does not allow them to add in the additional info we need.  We have it set up correctly, from what we can see, but wondering if any other clinics encountering this?  Have amended already existing questions, and no issue with them, Only happens to newly added questions. 

Dentally team,  can you add in names of labs where the work was sent to and the date is due back so that we know when it is overdue?