Hi ​@Pauline,

Sorry this has hit you two days in a row, that’s frustrating. 

I’ve had a chat with Julie, your onboarding coordinator, to make sure she’s aware. You can reply to her previous email and pick it up from there. In the meantime, a couple of super-quick checks that usually reset the Imaging Bridge:
    •    On one imaging PC: quit and relaunch the Dentally Imaging Bridge from the Windows tray (then try launching imaging from a patient again).
    •    In Chrome: make sure the Dentally Imaging Bridge extension is enabled, and the Options still point to your imaging software.
    •    If your imaging app requires it, open the imaging software first, then launch from Dentally.

If it’s still failing you can also contact our Support team in chat. Hope it gets sorted soon!