So following the Was Not Brought Policy that was implemented in 2021 we marked children as Was Not Brought (WNB), since moving over to Dentally we have noticed that if we mark children as WNB they disappear out of the diary. For now we are putting FTA but is there a way to put WNB and them still be in the diary for rec to follow up.
+14- Community Manager
- 280 replies
Hi
You can absolutely record Was Not Brought (WNB) without losing the appointment from your diary. The key is to set it up as a Did Not Attend reason rather than a full cancellation.
If you go to Settings → Diary → Appointment Cancellation Reasons and add a new one called “Was Not Brought”, make sure the type is set to Did Not Attend. Then, when you right-click an appointment in the diary and choose Did Not Attend → Was Not Brought, it’ll stay visible (greyed out) so your team can still follow up, while keeping the correct WNB classification for safeguarding.
If the appointments are disappearing at the moment, it’s likely that WNB was created as a “Cancelled” reason, switching it to Did Not Attend should sort that out. You can also report on these by filtering for “Was Not Brought” in your DNA reports if you ever need to track them. 😊
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