So following the Was Not Brought Policy that was implemented in 2021 we marked children as Was Not Brought (WNB), since moving over to Dentally we have noticed that if we mark children as WNB they disappear out of the diary. For now we are putting FTA but is there a way to put WNB and them still be in the diary for rec to follow up.
Solved
Was Not Brought
+2- Enthusiast
Best answer by Saymon
Hi
You can absolutely record Was Not Brought (WNB) without losing the appointment from your diary. The key is to set it up as a Did Not Attend reason rather than a full cancellation.
If you go to Settings → Diary → Appointment Cancellation Reasons and add a new one called “Was Not Brought”, make sure the type is set to Did Not Attend. Then, when you right-click an appointment in the diary and choose Did Not Attend → Was Not Brought, it’ll stay visible (greyed out) so your team can still follow up, while keeping the correct WNB classification for safeguarding.
If the appointments are disappearing at the moment, it’s likely that WNB was created as a “Cancelled” reason, switching it to Did Not Attend should sort that out. You can also report on these by filtering for “Was Not Brought” in your DNA reports if you ever need to track them. 😊
+14- Community Manager
- Answer
Hi
You can absolutely record Was Not Brought (WNB) without losing the appointment from your diary. The key is to set it up as a Did Not Attend reason rather than a full cancellation.
If you go to Settings → Diary → Appointment Cancellation Reasons and add a new one called “Was Not Brought”, make sure the type is set to Did Not Attend. Then, when you right-click an appointment in the diary and choose Did Not Attend → Was Not Brought, it’ll stay visible (greyed out) so your team can still follow up, while keeping the correct WNB classification for safeguarding.
If the appointments are disappearing at the moment, it’s likely that WNB was created as a “Cancelled” reason, switching it to Did Not Attend should sort that out. You can also report on these by filtering for “Was Not Brought” in your DNA reports if you ever need to track them. 😊
+2- Enthusiast
Best practice. This is not the right solution. DNA and WNB is two completely different things. WNB applies for adults under special care and children under 5yrs old. CQC will require evidence to each of your practice that you have a detailed record of WNB and you took steps to let parents/carers know about safeguarding implications
+9- Crowned Member
What I have done last week after having read the above, is to create several versions of DNA so that when we now right click on it when a patient fails to turn up, we can select "DNA - Was not brought (potential safe guarding)" or "DNA - failed to turn up" (for non safeguarding patients). This should suffice because you can then run a report (I hope) to produce a list of the those vulnerable patients that need to be recalled.
What is your reference for children needing to be <5 years because it could also be any child age under 16 with vulnerability?
+2- Enthusiast
Your current application process is acceptable, but it is not fully efficient, as it requires reviewing each DNA individually. Regardless of the method used, the CQC will specifically ask how DNAs for children under 5 years old are recorded. This process must align with your written WNB policy, which you will also be required to present during an inspection.
Dentally should adapt its reporting systems to meet users’ needs, rather than expecting users to adapt to developer-led limitations across multiple areas. In this particular case, the DNA report should include the patient’s age.
In response to your question, DNAs for children under 5 years old can indicate simple neglect, which falls under safeguarding concerns. Both the NHS and the CQC closely monitor children who require dental attendance at such a young age. With appropriate parenting or caregiving, children most commonly attend a dentist when they are older; therefore, the need for dental care, and subsequent non-attendance, at such a young age is already a cause for concern.
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