Our clinic accepts government vouchers - these patients don't get billed for their care as the invoices have to be made out to the government. It would save us a huge amount of time if dentally had a 3rd party billing option as we currently manually duplicate all these vouchers into another billing software to issue invoices.
+14- Community Manager
- 280 replies
Hi
Thanks for raising this, totally get the need 👍
Right now Dentally support two things For Australian government funding:
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Medicare (CDBS) bulk-billing directly from Dentally, the practice bills Medicare and the patient isn’t charged.
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Electronic health fund claims (HICAPS/terminals), with rebates auto-reconciled against the patient’s invoice.
For state voucher programs that require the invoice to be made out to the government, there isn’t a native “third-party payor” invoice in Dentally yet. Some clinics record the subsidy/paid-by-third-party in Dentally (so patient balance is $0 and reporting is accurate) using our Finance/Subsidy method, then issue the formal voucher invoice from their accounting system.
If you can share which voucher scheme(s) you use (e.g. NSW OHFFSS, VIC/QLD vouchers) and what must appear on the invoice, I’ll log this as a feature request with the exact requirements and circle back here once our Product team advises next steps. I’ve also found something related with pending insurance payment in the works that might help on this, however I need to double check with our team - I’ll keep you posted in this thread 😊
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