3rd Party Billing

Hi ​@ChomperS 👋

Thanks for raising this, totally get the need 👍

Right now Dentally support two things For Australian government funding:

• Medicare (CDBS) bulk-billing directly from Dentally, the practice bills Medicare and the patient isn’t charged. 

• Electronic health fund claims (HICAPS/terminals), with rebates auto-reconciled against the patient’s invoice. 

For state voucher programs that require the invoice to be made out to the government, there isn’t a native “third-party payor” invoice in Dentally yet. Some clinics record the subsidy/paid-by-third-party in Dentally (so patient balance is $0 and reporting is accurate) using our Finance/Subsidy method, then issue the formal voucher invoice from their accounting system. 

If you can share which voucher scheme(s) you use (e.g. NSW OHFFSS, VIC/QLD vouchers) and what must appear on the invoice, I’ll log this as a feature request with the exact requirements and circle back here once our Product team advises next steps. I’ve also found something related with pending insurance payment in the works that might help on this, however I need to double check with our team - I’ll keep you posted in this thread 😊

Hi, 

Sorry for the late reply. We accept West Moreton and Metro South prosthodontic care vouchers. Support have given me a template to use within letters however this is not a good solution. The work around takes just as long as our current process so its not a solution we adopted. We currently generate separate invoices in Xero which means we have to reconciliation two systems for every payment received. 

Thanks ​@ChomperS, we’ll add this to our feature requests with your additional detail!