Is there a way to turn off this annoying new feature ‘ready to book’ or have it automatically toggled on by default? Its just another button to press before reception can book pts in.
Solved
Ready to book toggle
- Savvy Contributor
Best answer by Fran Sharpe
Hi both, I'm a product manager in the Dentally team. Thank you for your feedback.
We appreciate this is a slight change to your previous workflows - this is intentional, with the purpose of making it easier for receptionists to see exactly which appointments are actually ready. Based on feedback from many practices, previously receptionists might book appointments incorrectly, or miss appointments completely, because it wasn't clear which were ready for booking. This change makes clinicians’ intention explicit, so receptionists can have confidence in what they see, without having to check or chase - ultimately reducing the amount of admin and back-and-forth. It also gives managers more reliable insight into the quantity of unbooked appointments in your practice.
Practices already implementing this change have seen a notable increase in their booking conversion and same day booking rates, so while we understand it's an additional step in your workflow, it has a significant impact on the practice as a whole.
We want to hear your feedback so please do share below if you or any other users have anything else to add.
- Enthusiast
Our team are having issues with this feature as well.
+9- Community Manager
Thank you both - I am waiting for a response from the product team, and will get back to you here as soon as I hear back from them!
+1- Dentally Team
- Answer
Hi both, I'm a product manager in the Dentally team. Thank you for your feedback.
We appreciate this is a slight change to your previous workflows - this is intentional, with the purpose of making it easier for receptionists to see exactly which appointments are actually ready. Based on feedback from many practices, previously receptionists might book appointments incorrectly, or miss appointments completely, because it wasn't clear which were ready for booking. This change makes clinicians’ intention explicit, so receptionists can have confidence in what they see, without having to check or chase - ultimately reducing the amount of admin and back-and-forth. It also gives managers more reliable insight into the quantity of unbooked appointments in your practice.
Practices already implementing this change have seen a notable increase in their booking conversion and same day booking rates, so while we understand it's an additional step in your workflow, it has a significant impact on the practice as a whole.
We want to hear your feedback so please do share below if you or any other users have anything else to add.
- Enthusiast
Hi both, I'm a product manager in the Dentally team. Thank you for your feedback.
We appreciate this is a slight change to your previous workflows - this is intentional, with the purpose of making it easier for receptionists to see exactly which appointments are actually ready. Based on feedback from many practices, previously receptionists might book appointments incorrectly, or miss appointments completely, because it wasn't clear which were ready for booking. This change makes clinicians’ intention explicit, so receptionists can have confidence in what they see, without having to check or chase - ultimately reducing the amount of admin and back-and-forth. It also gives managers more reliable insight into the quantity of unbooked appointments in your practice.
Practices already implementing this change have seen a notable increase in their booking conversion and same day booking rates, so while we understand it's an additional step in your workflow, it has a significant impact on the practice as a whole.
We want to hear your feedback so please do share below if you or any other users have anything else to add.
I think the problem with this analysis is it takes a previous one-size fits all approach and replaces it with another. So in short you’ve probably solved the frustrations of one set of users only to introduce frustrations to another set. The users who were frustrated previously would have been the loudest voices by default, as they were the aggrieved - the users happy with the previous setup would not have been raising feedback with you.
That could easily be overcome by adding some flexibility to the feature, e.g. allowing individual clients to choose if they want it, or if they want it to default to a certain position (on or off).
- Savvy Contributor
Yes if we could have it set by default to ‘ready to book’ that would fix the issue.
+1- Dentally Team
Thank you both for the insight - it would be helpful to have a chat with you to understand your practice's experience and perspective - I've DM'd you both so it would be great to chat if you're happy to.
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