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Questions & Conversations

Looking for help using Dentally? Want to discuss something about your practice? This is the place!

114 Conversations
H
Savvy Contributor
Harry LeakSavvy Contributor
asked in Practice Management
Better system for tracking estimates

Hi,Dentally currently isn't the most easy place to retrieve estimates that have been sent to patients, or to track version control, or comments etc. with it all being linked to correspondence is ok, but a bit cumbersome to have to keep clicking in,.downloading and opening documents to find where you were at  Surely there is a better way.... a full revamp of the estimates section is needed, with some form of database / record on creation so there is an index / relation to what has been sent,.ideally with version control as well. Is this on the roadmap, or could be added please? 🙂

571
Saymon
A
Newcomer
AdymateasNewcomer
asked in Other
Dentally is down

We have tried to access Dentally just now as we have patients today but Dentally is down apparently. Don’t know how to better get to Dentally support. Someone from Dentally please help!

561
A
Newcomer
H
Savvy Contributor
Harry LeakSavvy Contributor
asked in Integrations/API
Adding call data to patient correspondence without going via Dentally mailbox

Keen to understand if and when it would be possible to log call data directly into a patients correspondence record without having to send it to the Dentally mailbox first which is what we have to do at present, or if this is being looked at or developed in the roadmap?We also produce documents that we have to dump then attach to patient records, if this could go straight in without a two step process this would be best. ThanksHarry

1153
Saymon
Emily Bendelow
Enthusiast
Emily BendelowEnthusiast
asked in Practice Management
What Intranet Platforms and Communication tools are you all using?

Hi everyone! Apologies for going slightly off-topic, but I thought this would be a great place to ask other practice managers and owners what intranet platforms you’re using.I’ve developed an intranet for our team, but I’m having an issue that’s been bugging me—the ‘search contents’ function isn’t working as intended. This makes it difficult for our team to search keywords and find specific pages quickly, especially for FAQs. It’s become quite a frustration!I’d love to hear what platforms you’re all using for your practice intranets, especially if you’ve found one with a reliable search feature!Also, what tools are you using to keep your team connected for internal communication (Slack, Teams, etc.)?Any insights would be much appreciated. Thank you so much in advance!

1133
David Rutherford
Dentally Staff
R
Enthusiast
Richard BazlintonEnthusiast
posted in Dentally Vision
Dentally Vision

Is anyone signed up to Dentally Vision and the AI software. What is your experience with it?

3115
H
Savvy Contributor
E
Enthusiast
enzolimaEnthusiast
asked in Integrations/API
Incremental updates for rota diaries

Hi all, It seems that the rota diaries api endpoint does not have an option to only request diaries that have been updated recently. Right now i have to run a full load every time i want to make sure my rota diaries are up-to-date. Is there a different method required to get incremental updates for rota diaries, or is this not a possibility now?

1233
E
Enthusiast
E
Enthusiast
enzolimaEnthusiast
asked in Integrations/API
API treatment_plans endpoint parameters not working

Hi all, i'm trying to read treatment plans that were created between january 1 and january 4. Per the API documentation i call the endpoint like so:https://api.dentally.co/v1/treatment_plans?created_after=2024-01-01&created_before=2024-01-04 However, this returns all treatment plans. The first record returned has a created_at value of 2024-10-10 (today). No matter what dates i enter for created_after and created_before, it always gives me the same response. Am i doing something wrong here? Or is there a bug in the Dentally API?

1292
E
Enthusiast
Saymon
SaymonCommunity Manager
posted in Practice Management
How are you customising your Treatment Plan templates? 🤔

Hey everyone! Did you know we’ve recently introduced some exciting updates to make Personal treatment plan templates even more customisable? Now, they’ll retain details like custom pricing, clinical notes, and appointment specifics, all tailored to your exact needs! We’d love to hear how you’ve been using these templates to streamline your charting process. Are there any features you’d like to see added? Let us know how you’re making the most of this update or if you have any ideas for future improvements! 👇 Head over to the blog for more details on the update.

800
Saymon
Annabel
Dentally Product Panel Member
AnnabelDentally Product Panel Member
posted in Practice Admin
Filter in Appointments tab and Accounts tab

Hello! We have been using dentally for 10 years and consequently patients have many appointments and payments/ invoices. It would be really helpful if there was a way of filtering e.g.In appointments tab being able to filter on WHO, WHAT & STATUS to enable a quick view of how many times a pt has DNA’d or Cancelled at the last minute; quickly view when pt’s last exam was. In accounts tab Invoices being able to filter on INVOICE, DATE, SUMMARY and Payments filters DATE, METHOD, PRACTITIONER. Also to have a date range shown option for both Payments and Invoices: last 3years; last 12months, last 6 months etc.Anyone else think that this would be useful?😊

951
Saymon
D
Enthusiast
DrRSKEnthusiast
asked in Practice Management
Sending Mass Marketing E-mails to Patients

Hi All,We have sent a Mass Marketing E-mail to our patients describing some of our new services. How long does it normally take for this process to complete seeing as we are contacting around 8000 patients.Many thanks, 

711
Ysy Lees
Matt Collins
Enthusiast
Matt CollinsEnthusiast
asked in Practice Admin
Dentally chat and automation

I am trying to encourage the dentists to be up to date with clearing out reports. I would like to create a task that pops up each week to remind them. I would envisage that once ticked as completed it disapears until the next week when pops up again…….I am struggling to set this up as when I complete it immediately pops up as a new task. Which is not as I intended. Any help appreciated. 

2785
Emily Bendelow
Enthusiast
Saymon
SaymonCommunity Manager
asked in Other
What are your thoughts on our October 2024 Product Updates? 💬

We’ve rolled out some great new features in the latest October update, and we’d love to hear your thoughts! From the expanded Tooth Status update that’s now available to all users, to improved treatment plan templates and more flexible options for managing cancelled appointments—how do you feel about these changes? Are they making your workflow smoother? Let us know your experiences or any feedback you have! For all the details on what’s new, check out the full October 2024 Product Update 👉 here.

550
Saymon
Saymon
SaymonCommunity Manager
asked in Other
Let’s get the conversation started: share your top Dentally tip! 💬

🎉 Launch Day is Here! Welcome to the Dentally Community! 🎉 We’re thrilled to officially launch the Dentally Community—your space to connect, share insights, ask questions, and grow together as dental professionals.  To kick things off, we’d love to hear from you! What’s the one tip or trick that’s been a game-changer for you while using Dentally? Share it in the comments below and let’s start our community journey by learning from each other! Have questions? Don’t hesitate to ask—this is the perfect place to get advice and support from your peers. Let’s make this launch day one to remember with great conversations and insights! 🙌

340
Saymon
Saymon
SaymonCommunity Manager
asked in Clinical
How will the new Root Charting update improve your practice workflow?

With Dentally’s new Root Charting feature now available, we’d love to hear your thoughts on how you plan to incorporate this update into your daily workflow.  • Have you already tried charting roots in Dentally, and what has your experience been like so far?• How do you think this new feature will impact the way you manage more complex dental cases?• Root Charting provides a clearer visual representation of a patient’s dental health—do you see this changing how you communicate treatment plans with your patients? We’re excited to hear how you’re planning to use it in your practice, and if you’ve already tried it out, we’d love to know your feedback! 👇  PS: Root charting is available now! This is slowly being released across all sites. If you do not see the option in your 'chart preferences' ⚙️ get in touch with the support team via Live Chat to request access today! 

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Saymon
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