Hey Annabel!

It’s possible the issue might be with the Iris HD camera’s setup rather than Vision itself.  You can try to check the camera drivers. Make sure the drivers for the Iris HD camera are up to date. Sometimes refreshing or reinstalling them can help with button functionality.

You can also try to test the capture button in your system settings to see if it’s responsive outside of Vision. This should help you pinpoint the issue. 

If these steps don’t help, feel free to reach out to our support team. They should be able to provide guidance on the next steps.

Feel free to drop any more questions or updates here, and let us know how it goes!

We also have this issue with a different model.of camera, it also saves the pictures under x-ray and Dentally have recognised this should be changed as well.

I dont think it's generally supported yet in Vision but they are aware that this is needed otherwise dentist has to tell the nurse to click the button on the mouse. I've had lots of moans as you can tell

Our Sirona capture button does not work either. I think it is something that Dentally Vision should sort out for everyone sooner rather than later.

Hey everyone,

Jumping in to let you all know that I’ve flagged this with our Product team to ensure it’s on their radar. It’s really important for us to understand if there’s a broader compatibility issue with certain cameras and how we can best help. Rest assured, we’re taking this seriously and looking into it.

I’ll make sure to keep this post updated with any progress or news from the team. In the meantime, if anyone else is experiencing similar issues, please feel free to share here. It’s super helpful to hear about the different setups in use.

Thanks again for raising this!

Hi everyone,

I just wanted to reiterate what ​@Saymon said earlier - if you are experiencing a capture button issue with a specific device which is supported by Dentally Vision, then please do raise this with our Support team - we can investigate and hopefully resolve, or work with our product team to address.  We really need you to report the issue in order for us to be able to understand the size of the issue and make sure we get it resolved ASAP.

​@Annabel - I’ve asked our Support team to reach out to you, in case you are still experiencing this issue