Hello!
Vision was installed last week and we are keen to use it to it’s full potential. We use an Iris HD IO camera but unfortunately the capture button isn’t working within the vision software….. Anyone else have this issue?
Many thanks
Annabel
Page 1 / 1
Hey Annabel!
It’s possible the issue might be with the Iris HD camera’s setup rather than Vision itself. You can try to check the camera drivers. Make sure the drivers for the Iris HD camera are up to date. Sometimes refreshing or reinstalling them can help with button functionality.
You can also try to test the capture button in your system settings to see if it’s responsive outside of Vision. This should help you pinpoint the issue.
If these steps don’t help, feel free to reach out to our support team. They should be able to provide guidance on the next steps.
Feel free to drop any more questions or updates here, and let us know how it goes!
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.