So when I’m bulk editing patients to cancel days and such, I get a preview of the message being sent when its via SMS or Email but not when its by letter. Am I doing something wrong or can this feature be added? The system is cancelling the wrong appointments sometimes 😱
+14- Community Manager
- 280 replies
Hi there,
Thanks for your question! Currently, when bulk editing appointments in Dentally, you can preview messages for SMS and email, but not for letters. This means there’s no built-in feature to see a preview of the letter before it’s sent out during bulk edits.
I understand how important it is to ensure that the correct information is being sent, especially when managing multiple appointments. I’ve shared your suggestion with our Product team to consider adding a letter preview feature in bulk editing. In the meantime, to minimise errors, you might consider double-checking the selected appointments and the corresponding letter templates before sending them out.
If you have any other questions or need further assistance, feel free to ask! 😊
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