Recall letters

Question

Hi Community!We have recently activated recalls on our system. We have 2 problems that we need help to resolve, please:When patients are contacted about a recall, a letter is mailed by Dentally, with a charge to us. Our preference would be to send via email, SMS or if a letter is needed, for us to mail it ourselves as we have plenty of spare stamps! The second problem is that some patients are getting recall letters despite them having future appointments booked according to the dentist set recall interval - how can we resolve these issues? TIA

Molly H · Answer

Morning!I can see I’ve come back to your email with a booking link, please do pop some time in with me to talk through your recalls.Mail recalls are a fantastic way to reach out to patients who have no other contact details available. Dentally Mailisalso a more ‘formal’ tool that makes a greater impact with patients who are due for a recall/are a lapsed patient/have an unbooked treatment plan. Mail survives longer and is harder to ignore!In a more general sense I recommend reaching out to our support team with recall questions and/or utilising the knowledge base articles below:How patients get picked up for recallsWhich appointment types will trigger recallsHow to understand recall markers and the ‘Recalls’ tabWhat to do when recalls are not sending as expectedHope this helps - speak soon!

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